written by on 20/04/2012
I was referred to this Formual one Autocentre in Gloucester by the RAC (who informed me this was a reputable place) when my car broke down in the local area. When I was told it had been repaired, I went to pick up the car and requested a short test drive and during this, the same problem reappeared. They claimed it was a new fault which it wasn't and then they tried to blame it on the RAC for not making them aware of the problem (even though I had personally told him several times). During this time I was spoken to like a piece of dirt with threats to remove the new parts and replace them with the old parts, and had to diffuse a situation with a highly confrontational and aggressive mechanic. The same mechanic left my engine cover and parts (which he had removed because he did not know what was causing the problem) on the pavement outside the garage for half an hour in the rain and would not refit them unless the payment issue was resolved. I refused to pay and he only refitted the parts that were left on the pavement after my partner spoke to him on the phone and asked him to be helpful. Don't ever give your business to this garage, its reputation is finished and I guess the business will be too if they continue to treat customers like this - you have been warned!
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