written by vivaromania on 19/03/2015
The most complex bit of software I've ever come across to install. On the plus side, the customer service guys were excellent and installed it remotely for me. Think you need a degree in ICT to do this!
After all that, I still found it unintuitive to use and didn't give me any clues about the electrical problem I had. Had a look at other stuff. Poor quality line drawings and very brief instructions. Sorry, not impressed.
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Marymac57's Response to vivaromania's Review
Written on: 20/03/2015
how did you contact them?-----my son had serious problems with his merc files---------tried to ring number-dead line-------looked at various reviews and saw allegation that uk address was a forgery-contacted trading standards in belfast-they confirmed address doesnt exist and that phone number is a fake number--- they said emanuals well known to them for complaints-----very concerned by this-----------contacted emanuals by email about this matter--no reply----i did notice that a person -seemed to be sending abusive emails to customers who complained or left negative comments-why? why are emmanuals using an address and phone number that dont exist?
Vivaromania's reply to Marymac57's Comment
Written on: 23/03/2015
Contacted them by email.
Haven't had or heard of any abusive comments (yet!)
The whole process appeared unnecessarily complex.
Was dubious about letting them take over my computer, but it seemed to work OK.