Emanualonline www.emanualonline.com – Questions & Answers

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Asked by lynndsim on 3rd February 2017 Report this content
I ordered three manuals but it says no download available. Any ideas?

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Answers (3)
Report this content ResearchIT Written on: 03/02/2017
I had issues in downloading a manual and contacted emanualonline.com who helped to download with a secure remote access to my computer. They were very helpful and I did not have any issue with the customer service. Message them with your problem via the contact facility.
Report this content Bigdealrefund Written on: 04/02/2017
Process a case if you paid by PayPal, even if you get the link it will be so slow it will drive you nuts , however they allow downloads they either have virtually no bandwidth or restrict it to stop you from download and using up there home broadband speed perhaps There are others online might cost you £5 more on top of this sellers price but there downloads are instant or disks are sent quickly Hope this helps
Report this content Elskan Written on: 04/02/2017
Contact them - they will do everything to get you up and working.
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Asked by Taichibob0355 on 8th October 2014 Report this content
I had problems with the download and they said they did not have time to help, but fortunately I purchased through PayPal and Emanualonline does not like negative feedback. So if your not happy if you have not paid through PayPal there's is a site for feedback which they monitor. Has anyone else had problems with the download?  They are not professional and the complaint become very personnel but continue, they stand to lose a lot more.

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Answers (10)
Report this content Allsworth Written on: 09/10/2014
I also had difficulty downloading to start with but after checking step by step I was able to download an excellent DIY manual. I have used this service a couple of times now and I will still say they give good service. I think most people are a little unsure or have difficulties as you set up a link between yourself and their server before you can download. I guess they just want to protect their investment. Have another try to carefully follow step by step, it is worth the effort and you will get an excellent manual. I hope this helps, Cheers
Report this content Casserole Written on: 09/10/2014
Hi, please read my reviews from 2012 and the replies I received. it got very personal too. I think I am one of the few to get a refund Good luck .
Report this content manofkent47 Written on: 09/10/2014
Hi I had problems down loading the on line version of the manual however the replies I got very always helpful and friendly. In spite of this I never did get the system to work so bought a DVD version as well. This took a number of emails to them before this version was useable. Again they were friendly and in the end they remotely installed it from their end. No problems now. Note:I am not employed by emanuals and have no connection with emanuals.
Report this content Andrewcee007 Written on: 09/10/2014
I managed to lose the copy of my download after the 7-day download period. E-manual gave me a further few days to download a second time. Needless to say I've a backup copy! Otherwise, nothing much to say having used them just the one time.
Report this content bricktamland Written on: 09/10/2014
Sorry to hear about that I ordered the CD version of my manual just to have a physical copy of the manual for the future and they were very helpful with helping me get the files onto my laptop.It took several emails between us but all I know is it worked and they never seemed unwilling to help.
Report this content darrell1213 Written on: 09/10/2014
I never got my manual or my refund!
Report this content JoeHanbury Written on: 09/10/2014
I had problems with the download initially. This was resolved by their on-line chat and I have to say they were very professional in their dealings with me. Nothing seemed to be too much trouble. When you do eventually download the manual it is a minefield and needs practise to use it. It is not particularly user-friendly but with some practice you can access all the information you will ever need and more. I use Apple Macs and the download uses a virtual version of Widows XP. It does not allow an upgrade to later versions of Windows. There does not appear to be a Mac version of Emanualonline. Hope this is helpful
Report this content kev0580 Written on: 09/10/2014
Hi, I remember downloading and installing without any difficulty. I thus had no need to contact them as the product worked right off the bat.
Report this content seamus1966 Written on: 11/10/2014
Hi I don't know who you were dealing with but I have to say while I had trouble with the downloading and getting the manual up and running that was down to my lack of knowledge. when i contacted them they logged into my computer and sorted it out for me. contact them again and explain your experiance and I sure they will be happy to help. I am a mechanic and I bought the audi a6 manual for specs and it helped me a lot. Hope this helps. shay
Report this content jmuchongwe Written on: 12/10/2014
I had a download problem like yours when I purchased my manual. The download is big and takes hours. When it came to installing the manual on my computer it did not work at all and I contacted the support team and we exchanged e-mails on the progress on my side. Finally they contacted me so that they could log-on to my computer which they did via Team viewer and the download was installed by the support team and it has been working ever since.
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Asked by missmcconnell1953 on 20th September 2014 Report this content
I did place a order and was not able to download the product at the time that I needed it. I am not very happy with my purchase at all. I have been trying to get a refund for weeks. How do I go about getting a refund. Oh yes, when I purchased the download it was going to cost $14.99 but the charge was $25.47. What is that about? Is It false advertising?

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Answers (3)
Report this content Fraysse Written on: 22/09/2014
My experience with this company is that they rarely provide what you pay for and even if they do it's not worth what you paid for it. I don't think you have any chance of getting a refund from them so the only thing to do is keep spreading the message that they are not trustworthy wherever you can. Do not waste money sending letters to them, the addresses they have on their website do not exist! Sorry to be the one to give you the bad news.
Report this content Allsworth Written on: 09/10/2014
Please see my reply to Taichibob0355 on 8th October 2014. I have found the problem lies with the user. I can't speak for their ethics as I truly don't know but the product they sell is excellent and I have used them a couple of times now and will do so again in the future. As I said above, check what you are doing - take things s l o w l y step by step and you will get there. Cheers 
Report this content kev0580 Written on: 09/10/2014
Hi, I have downloaded and installed the product without any difficulty. As the product worked right off the bat there was no need to contact them but the communication I had was good.
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