Dick Lovett BMW, Wiltshire Reviews

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Dick Lovett BMW, Wiltshire

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Latest Reviews

★★★★★

“Excellent sales and after care service”

Written on: 15/01/2016 by LGall (1 review written)

I bought a used BMW series 1 black softtop from T at D Lovett Swindon last month. I want to say thank you for the excellent service I've received. I expect that pre-sale but the post sale experience has been nothing short of wonderful too! I was pleased with the price we agreed at, and with the warranty; the car was ready for me when T told me it would be - both for test drive and to collect. He answered all my questions and when I asked for the second key, had one cut for me at no extra cost… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 17/12/2015 by 476Law (1 review written)

I bought an approved used car from D Lovett Swindon few weeks ago. The car has a faulty wiper blade which makes screeching noise when using plus a de aligned steering wheel, unsure how this was missed under their so many points checks ? They ve asked me to take the car to a local BMW dealer which I did on their advice. When the delar quoted a price for them to pay for the work they have refused and now wants the car to be brought in at Swindon store which is 2 hours away from where I live… Read Full Review

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★☆☆☆☆

“WATCHDOG - CHAIN FAULT ON ALL N47 ENGINES”

Written on: 21/02/2014

I bought a 1 Series BMW from Dick-Lovett in Cribbs Causeway 2 and half years ago. I have since learned that all N47 engines built between 2007 & 2009 have chains fitted that break, and the cost of repairing it is anything between £2500 and £5000. WATCHDOG have contacted BMW because it has had so many complaints about this problem. It happening on new cars as well as ones that are a few years old. I have contacted Dick-Lovett and was told that I would have to have diagnosis carried out by them… Read Full Review

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★☆☆☆☆

“Cheap car outlet....”

Written on: 20/06/2013 by spikey0001 (2 reviews written)

Ive had three vehicles on a PCP (not my choice) Swindon continually tried to charge for extras, would deny any damage they caused and generally the worst customer service EVER. Took them to The Ombudsman and won my case as Head Office didn't care and would not help. Lets hope they end up bankrupt. I have three Mercedes now and receive excellent customer service from Swindon Mercedes… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 12/08/2012

Avoid at all cost, had my X3 in for a 'service' at BMW Dick Lovett in Swindon, they broke the brackets of my fuel filter and wanted me to come back and charge me £100 to repair it, also when replacing the pollen filter they did not clean the tray beneath (full of leaves) and forgot to fasten the clips, all of this for £420 and a 3 ½ Hour wait, my BMW is going to a independent BMW specialist next time. I complained to BMW UK and was told to sort it out with the dealer as they don't care… Read Full Review

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