written by Lyon161 on 19/02/2020
I dropped my car off at 8am as requested. Got the MOT report at 12.30pm all fine. I had asked for the heating system to be reviewed as not working so informed they would need car all day which I agreed to. No further information until 4.30pm so clearly car hadn't been looked at and they found they needed a part which they didn't have which is strange as a fairly new car. So now won't be ready until next day which will cause a great deal of difficulty and cost for me related to requiring the car for work. No understanding from administrator who just suggested I could bring it back another time when I have already wasted a day as didn't have car and garage is a 40min walk from my house. Having been using the garage for 20years I am very disappointed with the customer care and wouldn't recommend the garage to anyone.
written by jjones2908 on 24/01/2014
Bought a second hand (55 plate) Ford Focus in July 2013 which was at least £1000 overpriced from the outset. Got it down by £1000 but that included my P/X vehicle. It turns out that I was doing them a great favour by getting it off their forecourt. In the first month of ownership it went back to them 4 times for warranty work totalling well over £1000. Warped brakes causing juddering, tyres in bad condition causing horrible noises over 30 mph, dodgy electrics... 6 months later I am now out of pocket to the tune of £300 for a coolant leak into the engine (my local garage said this had been happening for quite a while - great!) as well as a timing belt and water pump change. Knowing this would need to be done soon when buying, I asked if I could get some money off this if I used them to do the work. Nope, it would have to be full price - around £700. What!! My advice: buy privately or from a small garage, get a mechanic to check the vehicle over, test drive it, etc. Do not assume that a big name dealership will check anything properly and look after you. Definitely a lesson for me as I assumed I would be in safe hands. Don't make the same mistake yourself and don't let them scare you into thinking that all small dealers or private sellers are out to rip you off.
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