Would never buy a car from here again

★★☆☆☆
2.1
26.0% of users recommend this
  • Value For Money

pbrandham97's review of Bellevue Garage, Dunstable, Bedfordshire

“Would never buy a car from here again”

★☆☆☆☆

written by pbrandham97 on 19/08/2016

Days after passing my driving test I began to look at different cars and I came across Bellevue Garage on Facebook. I decided to go down to the show room and have a look at a Corsa 1.2 perfect for a new driver! Staff were so helpful and couldn't wait to sell me my new car. I collected the Car on the Friday afternoon and noticed 1 day later my battery light had come on. I took it back down to Bellevue and they were happy to help fix this, I collected the car the next day and noticed the light was still on and I had to leave the car for another 2 days whilst they looked at it. After 2 months of having the car I started to notice the car was pulling to the left slightly however I didn't really think much of this as a young girl with no clue about cars. I then noticed when I was braking my car sounded as if it was being dragged across the floor. At this point I decided to take it to another garage close by. I was told I needed new brake pads, new disks, a suspension arm and a new tyre which shocked me considering my car had only passed its MOT 3 months ago. After further inspection the mechanic then went on to tell me the hub underneath my car had cracked and was days away from my wheel falling off. I was told this could have only been caused by a high impact crash therefore I had been sold a car which was un roadworthy and very dangerous. I went straight back to Bellevue and was told this was all my fault nothing to do with them. I then decided to go through trading standards and the finance company and they were both very helpful and explained my legal rights. I was left with a car I couldn't drive and a £1500 bill. After a week of arguing with Bellevue they agreed to look over the day however I had to pay £85 to have it towed to them leaving me with no transport to get to work. I phoned every day for an update and was getting the same response "we are to busy and have no space on the ramps". The customer service I received was awful! Finally a week later they decided to look over the car and continued to blame me for the faults even though I explained since having the car I hadn't had any accidents and this could be confirmed by my black box. They agreed to fix my car with second hand parts and still charged me.

My sister also brought a car from Bellevue roughly 2 months after me as I highly recommend them. She is now left without a car and a £1000 bill.

I would never buy a car from this company again!

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