Auto Windscreens Reviews - www.autowindscreens.co.uk

★★★★★
4.7 / 5
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Latest Reviews

★★★☆☆

“had my windscreen replaced yesterday fitted fine but...”

Written on: 30/11/2021 by ndavi (1 review written)

had my windscreen replaced yesterday fitted fine but very unhappy with the mess left.the bonnet was covered in black smudges and bits of mastic but more disapointing was the black stains of grubby hands looked like mastic again all over the inside pillars of the car i had to have it valleted not happy!!i have photos… Read Full Review

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★☆☆☆☆

“Bad replacement”

Written on: 30/11/2021 by ConstantinKia (1 review written)

First of all I booked the windscreen replacement between 8 and 12 o'clock,around 9 I saw on tracking the technician will came between 14:15 and 16:15.No notice for this,I waited until be turned up around 15:00 o'clcok.He then replaced the windscreen then after he left I checked the job,for my shock to see it was fited wrong.On one side is bigger the gap between the glass and A pillar then the other side.Plus he didnt cleaned the mess on the dashboard after replaceing the windscreen.Absolutley… Read Full Review

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★★★★★

“Replacement front passenger window”

Written on: 29/11/2021 by terry.winch (1 review written)

The service was absolutely first class. Left my Skoda with them and received a phone call when ready to collect. Although they had closed the Shefford Depot up and were ready to drive back to Peterborough, they gave me the keys and told me there was no hurry to check the window down and up and shake the door for any residual glass chips. On returning home I discovered they had also vacuumed the car out completely to remove all broken glass from the back seats and footwells. Fantastic service… Read Full Review

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★★★★☆

“Great technical guys let down by poor back office”

Written on: 29/11/2021 by Golf_leicester (1 review written)

When booking appointment the system crashed setting duplicate record. I told the back office team that there was a duplicate but they did nothing about it. Had my appointment cancelled without being told so turned up to find no space on their schedule. Lost 4 hours work as a result of this action. Rebooked with the Narborough branch guys and then was chased up for a second payment for the duplicate record. Not amused! Actual work replacing windscreen was carried out very professionaly… Read Full Review

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★★★★☆

“Great Service”

Written on: 29/11/2021 by Mark20071969 (1 review written)

Came And Done The Job, Excellent Service From The Technician, From Start To Finish… Read Full Review

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★★★★★

“Very helpful. Would strongly recommend”

Written on: 29/11/2021 by jdunning27 (1 review written)

When they first arrived to do the windscreen it was torrential rain and so they could not carry out the work. The engineer returned the next working day as promised and having remembered that I needed my car in the afternoon, made certain my job was his first job of the day. They did a brilliant job of replacing the windscreen. Thank you for going the extra mile to accommodate my diary needs… Read Full Review

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★☆☆☆☆

“Worst Experience Ever!!!”

Written on: 08/10/2021 by Zgs0048 (1 review written)

I have had my appointment canceled 4 times due to scratched glass. Company kept promising to order from a different supplier but glass kept being damaged on the day it was due to be installed. Received no phone call prior to my cancellation which caused me to have to take time off work on 4 separate occasions for nothing. Be prepared to be on hold for with customer service for atleast 30 minutes. I can’t believe this company is in business. Please do yourself a favor and go ANYWHERE… Read Full Review

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★☆☆☆☆

“Useless, frustrating and Inept...”

Written on: 20/09/2021 by Nehemiah23 (1 review written)

Technician turned up at my house to fix a chip, didn't bother to call me or attempt to contact me. Apparently, took a look and decided it was a replacement screen after all and left. I had to contact customer service to inform them that no technician turned up. They tried to contact the mobile technician multiple times on the day without success (think he went walkabout...). Finally made an appointment to get a windscreen fitted at one of their depots. Windscreen fitted and now the A/C unit in… Read Full Review

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★☆☆☆☆

“1 man turned up to renew the windscreen of my classic...”

Written on: 09/08/2021 by Prizeguy (1 review written)

1 man turned up to renew the windscreen of my classic car - couldnt do it - 2 man job 2 men turned up a week later - couldnt do it - screws corroded in frame - not their job - get garage to drill them out! 2 men turned up 2 weeks later - wrong windscreen took frame away! 1 week later phone call that they couldnt source the screen - my problem 1 week later eventually got my screen and frame back. … Read Full Review

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★☆☆☆☆

“Shocking customer service ”

Written on: 30/07/2021 by Karlae49 (1 review written)

It’s been about a week Auto windscreen keep going to sort my windscreen replacement done . Alas ! Such an awful customer service I have never seen before. They will ignore your emails, phone lines always off . Avoid them… Read Full Review

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★☆☆☆☆

“Damaged trim and they refuse to accept responsibility”

Written on: 16/06/2021 by Elijah477931 (1 review written)

Trim on the driver's side of my windscreen bon the outside was left sticking out a lot after I had a new windscreen fitted. I phoned up and they sent out another technician to try and rectify the problem who tried to force the trim back into place leaving it bent out of shape. They are now refusing to fix this issue based on the inspection videos which do not show the affected area in any detail, and the post job video either intentionally or coincidentally pans over it very quickly. I have… Read Full Review

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★☆☆☆☆

“ILL FITTED SCREEN -DAMAGED PAINTWORK”

Written on: 23/04/2021 by Taylor7 (1 review written)

Had windscreen fitted 1 month ago as was preferred supplier to my insurer the AA, well still waiting for them to refit the windscreen correct and replace trim which was left off .Damaged paintwork to my screen pillar and suggested as it wasn't a new car to brush some touch up over it. POOR CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“Cowboys”

Written on: 08/03/2021 by Kevrod (1 review written)

BMW, damaged paint both pillars and door mirror, superglue on bodywork, screen seal not bonded flaps about in wind, sounds like windows are open, broken trim, pieces left on drive, worst experience ever with a car, use at your peril. I am having to drive 150 miles to sort this out back and forward to their depot, will report to trading standards via citizens advice, they should not be allowed to trade and damage peoples cars,they call their operative a technician, muppet would be more accurate… Read Full Review

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★☆☆☆☆

“butchers!!”

Written on: 08/10/2020 by 276Harper (1 review written)

I took my 22 year old car in yesterday for a new screen and wipers.To my horror when I arrived home and saw the car outside of the workshop I noticed scratched bonnet,two below the screen plus appaling refitment of trims.I phoned,took vehicle back.I was told that videos before and after were taken.I pointed out that in a gloomy workshop they would show nothing.I also pointed out that the marks were below where new wiper blades had been fitted,coincidence?Then told it was my words against his!So… Read Full Review

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★☆☆☆☆

“Chasing for a debt that dosn't exist”

Written on: 23/10/2019 by Madmonk127 (1 review written)

Had a replacement windscreen fitted by this company over 2 years ago. First had day off work and they never showed. When I called their excuse was the new windscreen arrived damaged. I lost a days pay!! when actually fitted (another days holiday) I asked their engineer how much it cost and he even call head office to query cost which they confirmed and I paid in full. Now I am being chased by a debt collection agency ICB who say they have written and called (no letters of calls) saying I owe… Read Full Review

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★☆☆☆☆

“Worst customer service ever, bar none”

Written on: 27/09/2019 by MajorDennisBloodnok (1 review written)

I wont bore you with the month long saga that was my windscreen replacement during which the only thing they did quickly was to take my £50 insurance excess.In future when I insure my car the very first question I will ask is "do you use auto windscreens" if they do I will look elsewhere. I will be more than happy to pay a bigger premium for my insurance if it avoids having to to be involved again with AW. Life is just too short… Read Full Review

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★★★★☆

“polite /clean/ professional”

Written on: 25/06/2019 by sparkloss (1 review written)

spot on, very efficient would recommend, very happy.My car was fitted manufacturers product… Read Full Review

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★★★★★

“Whole window replacement”

Written on: 09/04/2019

Autowindscreens have just supplied me with the sort of service I long thought of as being redundant in this country. From first referral via my Insurance company AW have been superb from start to finish. Everything happened exactly as they said. The fitters were excellent...the arrangement to my local Mercedes dealership for calibration was all arranged on my behalf. A thoroughly professional job . Admittedly this is only my second broken windscreen in 50 years of driving so I do not have a… Read Full Review

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★☆☆☆☆

“overcharging customers”

Written on: 13/07/2018 by MonicaLowe (1 review written)

Ripping customers off. They are a broker not a direct service. Go with a direct service to save yourself a fortune. I paid 100£ for a windscreen chip repair, when the companies direct are charging £25. Their invoice also said it was a replacement window which was incorrect, and when I called to enquire about this and possibly a charge mistake, the guy on the phone was aggressive and defensive. He aggressively told me its my fault, I was given a quote and accepted it. He is indeed right, buyer… Read Full Review

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★★★★★

“stone chip”

Written on: 16/05/2018 by LexieZiegler5 (1 review written)

The repair was carried out very efficiently and professionally, would recommend to friends and family. He was friendly and explained what the process entailed and any problems that might occur… Read Full Review

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