Hopeless aftercare

Zuto Reviews - zuto.com
★★★★☆
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Kristianx391's review of Zuto Reviews - zuto.com

“Hopeless aftercare”

★☆☆☆☆

written by Kristianx391 on 21/04/2016

At first when I dealt with zuto they were brilliant the whole process took 3 days got my self in the car I wanted which was fab ... Then it all went wrong the car broke down i contacted zuto and explained as it had only been 3 weeks and my first payment was due to go out and had no car . They referred my case to the customer care team .. This team consists of 1 person as every time I call I am promised a call back it has now been 8 days of daily calls and guess what I am still waiting a call back when I applied I got through within a minute and had regular feedback ..but now I keep getting fobbed off with excuses like the customer care team are on training ...or there is only one person in etc etc I have a car which is broken I am paying instalment of £300 Insaurance of £70 per month and tax while taking the taxi to work ...so be aware you might be fine fig your car is ok but best of luck if things go wrong I am now going to contact the fca etc to see if I can get this resolved . As for zuto looking forward to your automated reply

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