Shocking

First Response Finance www.firstresponsefinance.co.uk
★★★★★
4.9
From 3780 reviews
98.0% of users recommend this

  • Speed Of Loan

  • Customer service

  • Value For Money

Serrano115's review of First Response Finance www.firstresponsefinance.co.uk

“Shocking”

★☆☆☆☆

written by Serrano115 on 22/09/2020

Very poor customer service had finance with this company then applied again under same terms as last finance with them picked the car I wanted signed all paperwork was going to pick car up until last minute got phone call to say I failed there criteria so I would say was handled by them very poorly so don't think you have the car until you are actually in it

  • Fixed Payments

    Payment Type

  • Speed Of Loan

  • Customer service

  • Value For Money

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Firstresponsefinance's Comment

Written on: 01/10/2020

Hello Serrano
Thank you for your comments.
I am sorry that you have felt the need to raise your dissatisfaction, I am also sorry we did not meet your expectations.
At First Response, service is very much at the heart of our ethos and therefore I am disappointed that our service on this occasion was below par.
Unfortunately, I am not able to identify you from the limited information you have provided but would like to know more about the circumstances that resulted in your dissatisfaction.

If you would like to discuss the matter please contact our Customer Experience department, one of our advisors will be happy to discuss the matter further.

Best Wishes
First Response Finance

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