written by Zuggies67 on 08/04/2020
Phoned first response last week to reduce my payments by half for a month due to my money being reduced to the covid 19 outbreak they could not have been more helpful at the time.
One week later they phone me and ask me how I will be paying the money back I couldn't believe it I asked them to extend my loan by 2 weeks and they said no it would have to be paid back on top of my payment once I was receiving full pay or I would have a bad credit rating against my name for the remainder of my agreement once again I couldn't believe what I was being told at a time when the whole world is on lock down and family's are struggling to make ends meet and put food on the table this company is threatening me with a bad credit rating I repaid the ONE WEEK of reduced payment to bring my account up to date and will now struggle in other areas of my life to keep up my repayments.
FIRST RESPONSE YOUR A DISGRACE.
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Firstresponsefinance's Response to Zuggies67's Review
Written on: 09/04/2020
Hi Zuggies67,
I’m sorry to hear that you’ve had a poor experience. Unfortunately as there’s limited information in your post, I’m not able to review our records to investigate further at this time.
Obviously the current circumstances are completely unprecedented.
As a company we are awaiting guidance from the FCA with regard to finance payments and customer credit files, however, please be assured we are committed to supporting customers adversely affected by COVID-19 in the short term.
First Response Finance will take steps to understand our customer’s individual circumstances and endeavour to assist our customers as much as possible.
Should you want to discuss this directly with our Customer Experience Team, the department is open 9 – 5.30 on Monday, Tuesday and Thursday and 10:30 – 5:30 on Wednesday and Friday.
Please note there will not be any staff available on the forthcoming bank holiday weekend.
Mikedaily's Response to Zuggies67's Review
Written on: 13/04/2020
Reading the site they state it will affect your credit file. Do not use this company, you know when it boils down to a national emergency they will still try to mess your credit score up.
I was able to freeze my payments with a different loan company with no hassles and promised it wont affect my credit score.