written by zmFletcher106 on 02/04/2020
I got a car had it 2 hours it then went into limp mode
It's sat on my drive after being rejected turbo and oil leaks
I'm no looking at loosing my job as, I can't get to work
I take nurses between hospital every hour on the hour
I've No viechle just a car sat on my drive
I'm £300 out of pocket plus now with out a car and can't buy another because this is on my credit
I can't get food I'm also have a blue badge as I can't walk far after a leg op 4 yrs ago
But like you have said nothing uyou can do to help
All because I had a car 2hours and not drove it except t a garage I even got you numbers for a recovery to help
Afte
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Firstresponsefinance's Comment
Written on: 09/04/2020
Hello ZmFletcher,
I have read your comments with interest, whilst there is limited information within your post I have to say this doesn’t sound like our normal response.
I would like to review our internal records to see what interaction you have had with First response but cant identify you from your post.
I would like to assure you that FRF adhere to the necessary legislation in these types of matters, if you have not already done so I recommend you contact our Customer Experience Department as soon as possible.
Our advisors are well informed in terms of your consumer rights and will be able to give you relevant advice.
The department is open 9 – 5.30 on Monday, Tuesday and Thursday and 10:30 – 5:30 on Wednesday and Friday.
Please note there will not be any staff available on the forthcoming bank holiday weekend.
Best Wishes
First Response Finance