TERRIBLE EXPERIENCE STAY WELL CLEAR

★★★★★
4.9 / 5
97.5% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

keithbzt's review of First Response Finance www.firstresponsefinance.co.uk

★☆☆☆☆

“TERRIBLE EXPERIENCE STAY WELL CLEAR ”

Written on: 15/05/2019 by keithbzt (1 review written)

had car finance with this company , due to personnel circumstances , a had to change my car from a 2 door coupe to either 4 door saloon or 5 door hatchback ,spoke to first responce regarding this i was told what i had to do and got a settlement figure which was lot more than the car was worth,
i have contacted them on a number of occasions being told different figures and information on each time ,
the customer care the company gives you is horrendous ,
I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY

IF YOU NEED A COMPANY WITH EXCELLENT CUSTOMER CARE AND UNDERSTANDS THE CUSTOMERS NEEDS DO NOT GO WITH FIRST RESPONCE FINANCE , QUICK AT OFFERING PEOPLE FINANCE BUT CUSTOMER CARE HORRENDOUS

  • Fixed Payments

    Payment Type

  • Speed Of Loan

  • Customer service

  • Value For Money

Firstresponsefinance's Response to keithbzt's Review

Written on: 16/05/2019

Hello Keithbzt,

Thank you for your feedback, I am sorry we are not able to meet your expectations.

I have taken the time to review our internal records which suggest you have spoken to one of our Account Managers.

I understand we have given you a figure to end your agreement which you were not happy with, my notes state that you were looking to end your agreement without paying the remaining liability.

I would like to state that the figure given is in line with the applicable legislation which governs your agreement and therefore is correct.

I am sorry you are unhappy but I would like to assure you that our response was correct and in line with the law.

If you have any further queries please contact our Account Management Department.

Best Wishes.

Reply to this comment
Report this review
Was this review helpful? 0 0