Not treated well

★★★★★
4.9 / 5
98% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

RCFountain's review of First Response Finance www.firstresponsefinance.co.uk

★★★☆☆

“Not treated well”

Written on: 08/04/2019 by RCFountain (1 review written)

Do not return calls. Slow to deal with your enquiry. Do not treat you as an individual nor write to you with the correct details. Very unimpressed this time around. Having used 6 or so times before have always gone back not sure I would again given this experience. Cannot recommend to family or friends.

  • Fixed Payments

    Payment Type

  • Speed Of Loan

  • Customer service

  • Value For Money

Firstresponsefinance's Response to RCFountain's Review

Written on: 23/04/2019

Hi,

Thank you for taking the time to post your feedback.

Customer experience is very important to First Response and having noticed your review it would be good to know more about what has gone wrong.

If you would like us to investigate this further, please contact our Customer Experience Department. Alternatively, email us, where one of our advisors would be happy to discuss the matter in further detail.

Best Wishes,
Customer Experience Team at First Response Finance Ltd.

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