Customer Service of the highest order

★★★★★
4.9 / 5
97.5% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

Guest's review of First Response Finance www.firstresponsefinance.co.uk

★★★★★

“Customer Service of the highest order”

Written on: 16/03/2019

POSITIVES
Unbelievable help in what was a tricky and unusual case of my needs to re-finance for a new car.

To say that the communications were good, is an understatement. I was kept informed of the progress of my application all the way through and on a couple of occasions whereby, I had to request a call back at a better time, I received the call exactly as arranged.

To say that FRFL were fair, helpful and sympathetic to the situation that I found myself in, is and understatement.

I do not have the words that fairly and adequately describe the level of service that I have received yet again.

I was made to feel that I was a valued customer and not just another account number.

Good old customer service in a day when it would seem that such standards do not exist.

Negatives: NONE

  • Fixed Payments

    Payment Type

  • Speed Of Loan

  • Customer service

  • Value For Money

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