written by Emmaw10 on 07/03/2024
Thank you to the agent who went above and beyond to make sure I was happy with the handover. What an excellent guy Recommend this company to.Everyone Iv had an amazing experience from start to finish.
written by Hunterlabomba on 16/11/2023
Extremely Disappointed Customer - Hippo Motor Group I recently leased a Vauxhall Corsa E from Hippo Motor Group, and my experience has been nothing short of a nightmare. I received the car just three days ago, and to my dismay, it was riddled with repairs that needed immediate attention. On the third day of having the car, I encountered a major issue when attempting to charge it. The car abruptly stopped working due to a gearbox malfunction. I contacted their service for assistance, and they diagnosed a fault in the electric system of the Vauxhall Corsa E. This is unacceptable for a car that I paid a significant amount of money for. Moreover, the car was delivered without proper tax, which should be a basic expectation when leasing a vehicle. This negligence on their part only adds to my frustration with the overall service provided by Hippo Motor Group. To make matters worse, the delivery experience was chaotic. The delivery person thoughtlessly parked the car directly in front of the driveway, obstructing other vehicles. This lack of professionalism and consideration is indicative of the careless approach I've experienced from the beginning. Considering the exorbitant amount I paid for a car fraught with issues and the subpar service received, I am left with no choice but to cancel my association with Hippo Motor Group entirely. I am thoroughly disappointed with the entire experience and would strongly advise others to think twice before engaging with this company.
written by ChrisShaw3315 on 19/07/2023
I placed an order for a car which was in stock - agreed the lease costs and term and signed the contracts. Hippo then ordered and delivered the model I had asked for but with the wrong specification, year and engine. The model is I had been quoted as being in stock and had quickly ordered after being told there was only one left had been sold to someone else at this point. I was left without a car and after hours waiting for calls back and forth to try and find a solution the best Hippo could offer was the car I wanted but with an inferior specification, for over £90 extra a month. I was left having to get a hire car - they agreed this was probably my only option. The cost of the hire car for the week that I needed it was £400 and as soon as I wasn’t interested in getting another lease with them they kept passing me from department to department meaning I spent 3 hours on the phone across a number of weeks to finally get someone to take ownership. They then told me they had no interest in covering this costee and that they had no legal obligation to do so despite accepting fault for the incorrect car being delivered multiple times.
written by Aniakan on 26/06/2023
Bought a car from hippo leasing recently, transaction was completed over the phone and online. As I was desperate to get a car, I never read the reviews if not I would stay away. Anyway car got delivered at an extra charge for weekend and I was expected to assess the car within 10 minutes. Well just letting you know that when you buy a car from these people you have to allow yourself time to properly go through every details of the car. After that they tell you that you accepted the car without complains so their hands are tied. Mine had a broken fuel cap, no carpets in the car, broken boot lock and a busted vent. But I was expected to see all this on the day of delivery within the 10 minute window. So I accept that’s my mistake, it’s my first used car purchase so didn’t know. But after the complaint, no one got back to me for weeks and later after I received one email telling me my case was being closed for not responding, I told them I was awaiting their response. They lied about sending me several emails which I never received and they refused to reimburse me for the fuel cap I replaced. Well unless your desperate…Stay away from Hippo Leasing!!!!!!
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