The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
1.2 / 5
7% of users recommend this
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  • Customer Service

  • Value For Money

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The Insurance Factory - www.insurancefactory.co.uk

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★★★★★

“Renewal of policy ”

Written on: 28/03/2018 by Sheldonc30 (1 review written)

I've been insured with insurance factory for years for both me and my wife, and always found them a pleasure to deal with (well at least comparing to previous insurers I've dealt with!) prices are good and very knowledgeable staff on hand - very happy to be insured with this company… Read Full Review

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★★★★★

“NO - Im not a Customer Service Agent . . . but”

Written on: 01/12/2014 by tsHiggins1962 (1 review written)

Seriously I have had no problems with my policy over the last twelve months. Last year they gave the most competitive quote, I was dubious with the reviews and the fact they were asking me for copies of documents - which I have never had to submit before. However because of the cost (I couldn't afford much more) I decided to ride with it. Whilst I cannot comment on needing to make a claim. The whole process has been smooth. today i asked for a renewal notice, which i promptly received. I… Read Full Review

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★★★★★

“Car & Home insurance - excellent service!!”

Written on: 24/06/2013 by HelenaB31 (1 review written)

I went to The Insurance Factory for mine and my husbands car insurance and was given n onset and extremely helpful service . Everything was dealt with in a timely and efficient manner and I managed to make a great saving from my previous insurance ! I also enquired about home insurance and was once again provided with excellent advice and is timer service… Read Full Review

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Justinddd's Response to HelenaB31's Review

Written on: 21/07/2013

YOU ARE NOT HONEST!

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Helenab31's reply to Justinddd's Comment

Written on: 21/07/2013

Why would I spend time writing a review if I did not receive good service ? Having worked in retail myself for over 20 years I feel it's important to give credit where it is due! If you have not received good service yourself then take that up with the company but leaving rude comments on my review is just pathetic ! Thanks l

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Justinddd's reply to Helenab31's Comment

Written on: 21/07/2013

no good rating for years, 6 - five star rating in 3 days.

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Insurancescammersbeware's reply to Helenab31's Comment

Written on: 03/01/2014

You are defo an arse!! without a hole!!
2 things you work for the nightmare company
or you getting shafted by someone working there!!

this company was good a few years ago when customer service was No 1 now I advise people to stay away!!

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Justinddd's Response to HelenaB31's Review

Written on: 21/07/2013

NEVER HAD GOOD RATING YET 4 FIVE STAR RATING IN 2 DAYS!!?!?!?!?! , FAKE REVIEW!!!

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Arrana's reply to Justinddd's Comment

Written on: 03/10/2013

I agree 100% fake

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