Simply Insurance Reviews - www.simplyinsurance.uk.com

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“rude and incompetent staff ”

Written on: 22/07/2019 by Antond461 (1 review written)

No renewal figures from simply insurance think they are doing me a favour.Send text message asking to give them a call.Going to take my business elsewhere staff are rude and incompetent only interested in taking my money no customer service what so ever. Avoid!!!!… Read Full Review

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★☆☆☆☆

“Monkeys could do a better job”

Written on: 15/06/2019 by charitychitty (1 review written)

Very poor service. Only interested in taking your money. Your first phone call for a quote, you get through quickly. Once you accept the quote, and your phone number is on file, so they know who is ringing them, you get the typical (all our operators are busy at the moment, please hold and we will answer your call as soon as possible) Of course they make money out of you being on the phone longer, so why not keep you on hold. Then when you do get to talk to someone they dont listen to you. I… Read Full Review

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★☆☆☆☆

“Not trust worthy insurance company”

Written on: 29/05/2019 by hassvallygmail.com (1 review written)

I bought motor trade insurance in November 2019, sent all document's,NCB , driving license copies ,told theme I have 1 claim , and my wife , have 6 points in her license. As you all know ,,, we have only 2 weeks to cancel the contract, after that we need to pay 10% then 20% so on going to 5th month pay 100% of the premium. So they come back to me today 28/05/2019 and said . O have more than one claim . Need to pay £400 more on top of what we agreed . When I investigated with my previous… Read Full Review

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★☆☆☆☆

“RUDE, AGRESSIVE STAFF MEMBER”

Written on: 08/01/2019 by Rhodesdp90 (1 review written)

Today I spoke to a very rude member of staff. This guy has an attitude problem and clearly should not be working for this company if he is going to be rude and aggressive. I would strong suggest not to use this company or avoid not speaking to this guy. Complete rude guy. You would think it was his company. If you are reading this I would suggest you have further training on how to speak to people on the phone or change jobs. This is clearly a mismatch. You have got to be the rudest person I… Read Full Review

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★☆☆☆☆

“Finally can write a review .PLEASE PLEASE stay away...”

Written on: 15/07/2018 by simonh1965new (1 review written)

Finally can write a review .PLEASE PLEASE stay away form this company .Took my insurance out with last may as previous company was looking at £300 increase after not being with covea insurance anymore . Very polite on the phone eager to take my money good price so why not go with them . The big mistake . Policty set up then problems started . First letter send my licence and no claims proof . sent by e mail never got them they say . Letter arrives threatening to cancel policy gives me 7 days… Read Full Review

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Nige2365's Response to simonh1965new's Review

Written on: 11/10/2018

Wow this very same thing is happening to me right now..

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★☆☆☆☆

“Be very carefully when you decide to buy a premium...”

Written on: 03/07/2018 by Bethany1970 (1 review written)

After few 4 years with no claim bonus and insured with them, they give me a new quote, higher like one year before, ok, a big deposits was asked - cause the "premium credit" asked for that, "premium credit" is the company who is finance the premium insurance to can be payd monthly installments. After 10 days receive a text from Simply like my insurance will be cancelled. I was call them and they told me to pay the rest of the money left in 2 parts 740 in next 6 days and 740 in next 30 days. I… Read Full Review

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★☆☆☆☆

“I’m a new client with this lot. I took out a motor...”

Written on: 01/06/2018

I’m a new client with this lot. I took out a motor trade policy they asked for a deposit split over 2 payments, paid first instalment then they sent me notice to cancel asking for more documents. I provided these documents the same day via e-mail to which 4 days on I have had no reply. I have spent over 2 hours on hold ringing all their phone numbers but no one answers. I have requested call backs to which no one reply’s. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Be Warned”

Written on: 21/10/2017 by Chavez237 (1 review written)

Don't go there, firstly you will never be able to get through on the phone if you have a problem ( of course they answer if you want to pay money or get a quote!) Secondly you will have to get the Financial Ombudsman involved because they will not return any money owed to you. They are very quick to take your money but ignore your calls when you need assistance or are owed money, would not suprise me if they go out of Business… Read Full Review

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★☆☆☆☆

“Totally Disgusting Service”

Written on: 29/07/2017 by JA54KAZ (1 review written)

Insured my van with them told them no no claims on my new vehicle, my second which is still insured policy ended in August. Was Told by Simply Insurance no problem with no no claims just tell them when my other van is up and it would be added to the policy at no cost. As i was taking out a fleet policy for both vehicles. Then send them proof of my no claims when the other policy was complete and next year it would be considerably cheaper. Now i am told my policy will be cancelled in 7 days as i… Read Full Review

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★☆☆☆☆

“Please guys don't insure with them they are cancel to...”

Written on: 07/07/2017 by 408Sutherland (1 review written)

Please guys don't insure with them they are cancel to my insurance policy with made up reason.I lost near £800 because of them. Insurance broker he sold me the policy with yes man manner but in the end he didnt even take my details are correctly when i tried to contact them it takes minimum 30 minutes to 45 minutes get hold them. Lady herself she is rude is person I ever met.This company maybe looks cheap but in the end you are going to lose all the money you pay them as a deposit also they… Read Full Review

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★☆☆☆☆

“Rubbish after sales service”

Written on: 22/06/2017 by xxMcCann64 (1 review written)

Pls do not use this company! Total shambles , they take your money! Then do not answer the telephone when you need them to do something for you! I find when you call the admin for your documents after they have taken your money! You could be on hold up to 25 mins then they cut you off! So I called back on the new business line or renewals they answer straight away! I advise you if you want to get insurance with tradex ! Pls pls find a different broker' nightmare!… Read Full Review

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★☆☆☆☆

“Very disappointing”

Written on: 25/05/2017 by 125Ramsey (1 review written)

You can get a quote and set up payments extremely easily, after that a shower of you know what - wasn't aloud to use correct terminology. Never got insurance certificate for over a month after constant phone calls to them where you are left on hold forever, numerous emails but never got a reply. Would not recommend would never use again. Just been sitting on hold still waiting fo get certificate and been cut off !!… Read Full Review

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★☆☆☆☆

“Calling for 3 days and couldn't get through to cancel...”

Written on: 21/05/2017 by Alex844 (2 reviews written)

I have never felt with such horrible company I got a quote then hounded to death by emails texts and phone calls first of all I got a expensive price for car traders insurance then the phone never stopped ringing got an average price oppteded for sports car cover that I told them I needed told them the car they said yes you'll be covered I would be covered for m3's m5's ect so this is were the fun and games started I tried to put my amg on the mid data base and couldn't then got the actual… Read Full Review

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★☆☆☆☆

“Warning”

Written on: 20/05/2017 by zlWest252 (1 review written)

stay away just take ur deposit for 1month insurance then cancel on you i have heard they done it several times do not touch… Read Full Review

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★☆☆☆☆

“absolute nightmare from start ”

Written on: 12/05/2017 by Stanton1949 (1 review written)

Repeatedly hanged up on us, never replied to emails, changed policy without informing us, absolute rubbish and unproffessionalwouldnt advise anyone just stay away… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BIOHAZARD POLE. These lot are...”

Written on: 16/04/2017 by Rasmussenyn457 (1 review written)

DO NOT TOUCH WITH A BIOHAZARD POLE. These lot are absolutely criminals and once you part with your money, it's gone. Disregard every positive review written about them, it is probably one of their boiler room buddies trying to neutralise all the negative reviews they receive on a day to day basis. Why they haven't been shut down I don't know but the FCA and the Financial Ombudsman need to remove them from the businesses that are allowed to freely trade in this country. Everything sounds wrong… Read Full Review

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★☆☆☆☆

“Theives... Stay away not helpful. wont reply to emails”

Written on: 13/04/2017 by Aracelym240 (1 review written)

These are mugs.. Sold me policy. All correct information provided. They cancelled policy after 6 days and deducted £150 in cancellation fee and comissions because my address is risky to insure.. Well they should do analysis before selling policy. It took them to sell in 30 minutes and then cancel policy. in cooling period there should be no charges and no comissions would be charged when you are unable to provide what you promise to do. Taking them to small claim courts and reporting to FCA… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 25/03/2017 by CaitlinBurton (1 review written)

20mins+ to speak to someone regarding insurance no after sales.all there wanting is the commission… Read Full Review

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★☆☆☆☆

“Very Shady”

Written on: 09/03/2017 by ryybuzz (1 review written)

Contacted agent, who claimed to be acting as a broker between me and TradeX. Wouldn't allow me to see the policy working before placing an order, and when I asked about specifics, I was told "this recorded call will be proof, you don't need it in the policy." (Incidentally there is no notice that the calls are recorded.) When I told him I'd need to see the policy documents before paying as I needed to make sure I was covered, he rudely replied, "ok we shall leave it then shall we?" and hung up… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 29/11/2016 by Sibling (1 review written)

My insurance was voided and trade wise told me that I will receive a full refund from them, but today I had a letter from simply insurance broker saying I wasn't due any money back when had taken over £400 of me. What a sham I'm not going to let it go so easy because they shouldn't be able to treat people just like that. Avoid them at all cost… Read Full Review

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