Awful customer care

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Coheny198's review of Saga Car Insurance

“Awful customer care”


written by Coheny198 on 26/02/2019

I rang to discuss a change of car part way through a year- I have much cheaper quotes from other companies than Saga so expected them to offer a more competitive rate or refund me for 6 months unused insurance. The 'admin' fees for making changes and what can only be called a fine for cancelling part way through a year made it financially unreasonable to cancel or change to another provider. Essentially I have been financially blackmailed into remaining with an insurance company that has treated me with contempt. When it comes to renewing my insurance, and my wifes, I will definitely look elsewhere. How do these companies survive when they treat existing customers so badly?!! Wish I'd read the reviews on here before I signed up in the first place.

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