Worst customer service

Sabre Car Insurance
★☆☆☆☆
1.3
8.0% of users recommend this
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EnriqueStephens's review of Sabre Car Insurance

“Worst customer service”

★☆☆☆☆

written by EnriqueStephens on 05/09/2017

The price of the insurance was the best I could find so I went with it. I didn't have any problems with them until I got in an accident. I was clearly not at fault and there was cctv to prove that, but the company who owned it said only my insurance can claim to see it. Even after telling them that, both on the phone and by writing, drivesmart did nothing in order to get the footage. They did not contact the other person's insurance company either. Then they refused to give me my no claim bonus as they still said I am at fault. In the end I hired my own solicitors which deal with the case and proved that I was not at fault. Drivesmart is not going to bother you will the how you drive, but God help you if you get in an accident and need their protection.

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Gogirlinsurance's Comment

Written on: 12/09/2017

Hi there, sorry to see this review. If you would like to drop us an email with your policy number or claims reference then we will look into this for you.

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Linwins's Comment

Written on: 02/11/2017

Interesting read....guy on street said my vehicle had slipped into his wifes car...he used threatening behaviour when he came to my door. I contacted my local police (I am neighbourhood watch rep for street)....he told me he had to prove this had happened...I wrote to Sabre, disputing the claim as handbrake was still on when I moved vehicle...in my belief it hadnt moved...even had handbrake checked...guy then contacted my insurance company to claim an extortionate amount...I was assesd 2 months later...assessor said no damage to my vehicle no proof etc. unlikely to go forward.....nearly 7 months later not heard a thing...assumed case cancelled...N...when I phoned to change vehicle and transfer insurance told it was an open claim....4 times I have phoned and still waiting...if i go with them again and just transfer over if will rise from £18.22 to £47.00....same vehicle just a year younger...how long does a claim have to continue? I was told 6 months...anyone know that? They wont let me cancel until claim is cleared and signed off???? A very dissatisfied customer...do not use this company...ever!!!!!

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