Horrendous customer service

Horrendous customer service took them two months to request a police report after my car was stolen... I did all the running around... I found out the appropriate forms that need to be filled to make the request I even provided the email address... so what’s the point having a customer service team if there is virtually no customer service just obnoxious people on the other line that don’t give a flying **** about you... they purposely prolonge claims which in my opinion is probably encouraged my management the amount of times a day they must request this report and yet they make the customer do the running around and act clueless when it comes to paperwork and even the appropriate contact details.... absolute nightmare stay away from them in the last two months I’ve had to fork out for a new car and paid increased premiums... they won’t hesitate to blame the police for the delay either so beware of this fine example of corporate greed