After trying online repeatedly...no use!! Had to phone. After waiting 38 mins they cut me off. Back to square one. Another 45 min wait. Then told they don't insure 22 reg cars!! Never heard anything so ridiculous. Ended up I was in so much stress( disabled) I was asked "Will I just cancel your policy?" I stupidly said yes. So I now have a car that is not insured but have to take it to the garage to receive my new car....which I gave insured elsewhere.

I wanted to change my address with Rias - Their website said that it was not possible to do this online and that I should ring them - whilst on hold for over an hour I was regularly told by their automated system that I should change my address online. I couldn't get a response and after an hour I gave up. God knows what I would have to go through if I needed to make a claim. Whatever happened to customer service? It ain't at Rias that's for sure.

Bullying an eighty two year old man into submission disgusts me on every level! I have waited on the phone for one hour and fifteen minutes and when I got through I was cut off. I am back in the queue so have decided to explain my issue with this company. My eighty two year old father had storm damage to the roof of his house over three weeks ago. The winds were recorded at over sixty miles per hour at the time. He called Rias insurance who he has a policy with and after one hour and fifteen minutes he got through. He explained the event and the recorded winds were checked by the company and they accepted that he was insured for the damage. They said they would appoint a roofer to repair the damage.(C.R.Morris LTD) A week later a a man turned up with a camera and said he was there to assess the damage and he came from an independent company. He told my father that the roof had been repaired before and took full advantage of my fathers age related vulnerability and then left. My father had not heard from them so after two weeks he called Rias and was told they would not be carrying out the repairs, he asked why and they said the assessor had rejected the claim. I have a legal representative onboard as water is likely to be entering the property by now, and they are in breach of their contract! Bullying an eighty two year old man into submission disgusts me on every level! Other houses in the road had similar damage but they have been repaired! ..I am still waiting in the queue to make my formal complaint before proceedings.

my partner has lost his job due to COVID and we called to see if due to not using car for as much mileage we could get a revised monthly payment, only to be told " been four months since you lost you re job, you should have gotten another one by now!!" and then if you cant afford the payments it at now then ill cancel the policy!! even after telling him we have a disabled child so need the car, i am truly gobsmacked with the attitude he had.

Expected to be out of pocket with a policy that had nearly 3 months left. When asked f I still had the car I said no well.. sort of (I was going to give it to my son). I told them I did not want to cancel the policy if I had to pay. I checked with my son and then rang back to confirm as I did not feel comfortable with their response. They had cancelled my policy! If I hadn't double checked I would have had no insurance. Very rude. They said I did not say I was giving it to my son, I had hung up etc. Instead of reinstating my insurance they were just rude! DO NOT USE. they are happy to take your money but when they have you they treat you badly.

Received a letter from Rias saying I do no longer meet their Criteria. As I have reached 70in the last year I assume this is the reason. Will not tell you when you ask the reason. Have been doing since I was seventeen, no can nvuctins or points. Sent one letter then another recorded so I had to go to Post Office as I wasn’t in when Post came. Not happy they seem to want to cause me as much hassle as possible. Then to top it they send me an offer on Hous Insurance as a valued customer. One thing for certain me or my family will never ever use Rias again.

Trying to clarify info on a policy on behalf of my elderly father, either the phones were never answered or the phone numbers no longer existed. Even their Customer Complaints phone number did not exist. Emails were ignored. Take your money and run. AVOID!

after grilling for 40 mts by a lady I was offered a quote 2/3 more than other insurers, don't ever go near this company , not helpful at all

I have been with this company for several years, never had to make a claim. Change my car a month or so after policy renewal and my premium goes up by nearly 50 percent. I go elsewhere and get new insurance for the same price I was paying on the old car. Cancel RIAS and they charge me £77 for the privilege. Held to ransom and would suggest everyone be careful of this company. Everything is fine until you make any changes or make a claim. It was in the small print Insurance for the older person only because we pay up.

I just don't understand how you can justify increasing my renewal premium by over 28 percent in a year when nothing has changed and there have been no claims. Needless to say I have found alternate cover and will be aware of your 'suck them in' deals in future.

could not log into my acount to change new car details. had to ring up which cost £25 admin fee.could you please wipe out log in details so i can create new one, as i need to print of insurance details. thank you.

Very good all round experience taking out a new policy with Rias.

I had cause to cancel a Rias policy having a no fault accident whilst under a 7 day cover note of another company having purchased a new car. After seeking advise from Rias it was deemed that it would be advisable to take up the cover with the company that issues the 7 day cover so that the claim could be dealt with, with some continuity. I am pleased to be back with Rias, to take advantage of the exceptional value for money insurance option made available to me how that all has been successfully concluded.

It is so good to do car insurance with a person who can answer your questions. Also protected no claims allows 2 claims in three years, not five as most other insurers. The policy saved me over one hundred pounds on my renewal quote. Happy customer!

I was happy with the original policy and process but to be charged £25 to change my address is disgraceful and I will be telling publishing this fact as widely as possible to warn people.

I spoke to a very helpful member of staff when discussing changing to rias for my car - as I have home and contents already. I was able to compare easily with my present provider and able to save nearly £90!!! I was able to add legal and excess protection for good value which again gave me a good comparison with my present insurer. Well done RIAS.

In typical car insurance land, RIAS do not fail to disappoint. Great first year price and then at renewal they try to rip you off with a 121% increase. After refusing to pay the increase they bring it down to ONLY a 71% increase. Think I will go elsewhere.

Good Internet access and a fairly reasonable format. Whole process of enquiry to completion was acceptable, but Maybe the No-Claims element could be improved upon ?