RCiB Right Choice Reviews - www.rcib.co.uk

★★★★☆
3.6 / 5
68% of users recommend this
  • Customer Service

  • Value For Money

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★★★☆☆

“Good broker service- time consuming”

Written on: 10/12/2019 by shakali56 (1 review written)

The broker service is good in the fact they have good partnership with other companies giving you a cheap deal, seem to have a sizable database of insurers, however the person on the phone was not very welcoming, more of an attitude he doesn't want to be there. Not very engaging with the customer at all, seemed like a tick box situation. would have preferred to have bit more politeness and etiquette in the staff considering dealing with customers who are looking to commit over £1000. I would… Read Full Review

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★☆☆☆☆

“Renewal is left too late ”

Written on: 10/12/2019 by DFree (1 review written)

Despite what you say, I did not receive an email from you on 12th November with my renewal details. As I hand't replied surely you should be chasing me at least a week before renewal to ensure that I remain legal. Yet you called me on the day my car insurance ran out leaving me no time to look around for an alternative quote. This seems to be a regular practice of yours and is immoral, if not probably illegal. It makes you look like spivs and confidence tricksters. I have said this before but… Read Full Review

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★★★★★

“Fantastic ”

Written on: 10/12/2019 by Miah1977 (1 review written)

Fantastic customer service , would recommend ******* Customer service representative was very polite , very happy Thank you… Read Full Review

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★★★★★

“Customer service ”

Written on: 02/12/2019 by Stan0437 (1 review written)

Extremely helpful and polite staff member, got me the best deal he could and nothing was too much trouble! An all round good guy!… Read Full Review

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★★★★★

“Very helpful”

Written on: 01/12/2019 by BrayanNolan (1 review written)

Very helpful in starting a new policy. Even found a good alternative to what i wanted… Read Full Review

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★★☆☆☆

“Poor”

Written on: 29/11/2019 by Fraser368 (1 review written)

I had the policy 5 minutes, realised my start date was wrong and social us needed to add commuting too. I needed it to start 29.11.19 but had the 2.12.19. I phoned up and explained this. My payments went up from £223.49 deposit (paid before I realised the human error) to £280.49 and monthly payments from £107.27 to £134.86. I asked to cancel it and was told that will be an £85 charge (even though I only had the policy for 5 minutes) they ran a new policy and charged me £75 for that. I… Read Full Review

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★★★★★

“Very good explanation about the quotes. Offering other...”

Written on: 29/11/2019 by Joyia (1 review written)

Very good explanation about the quotes. Offering other type of insurance with no pressure… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 26/11/2019 by Duffy223 (1 review written)

Awful staff member very rude, spoke down to me. Refused to transfer me to speak to a manager, got cross when I asked him to do so. Spent 2 hours on Saturday trying to get through to them to discuss my policy. Dreadful… Read Full Review

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★★★★★

“BRILLAINT CUSTOMER SERVICE”

Written on: 26/11/2019 by Finleyk196 (1 review written)

Great service and good price.Definately recommend it to others… Read Full Review

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★★★★★

“Friendly helpful staff”

Written on: 25/11/2019 by 250Smart (1 review written)

Great customer service will listen and repeat if necessary… Read Full Review

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★★★★★

“Great Customer Service ”

Written on: 23/11/2019 by Abeed (1 review written)

Shakyra provided excellent customer service. She spoke very eloquently and went out of her way to provide me with a renewal quote for my car insurance which I was happy with. I am really happy right now… Read Full Review

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★★★★★

“Totally recommend to anyone”

Written on: 22/11/2019 by Alexluky13 (1 review written)

Verry helpful got me true wat I need for insure my car and got the best price thx so much Totaly best broker thanks … Read Full Review

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★★★★★

“Excellent Customer Care”

Written on: 20/11/2019 by Sspaulwi (1 review written)

The person I dealt with took time to take me through the policy to ensure I was buying the correct product he called me back when he said he would and got the best deal thank you fantastic customer care I would highly recommend… Read Full Review

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★★★★★

“Perfect t”

Written on: 19/11/2019 by 359Finnegan (1 review written)

The person I spoke to was amazing and helped as much as he could and made sure everything was clear and I understood everything he really helped me find the best price! 10/10 Would defently refer to friends and family… Read Full Review

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★★★★★

“Right choice!”

Written on: 19/11/2019

Spoke with Stacie this morning after having trouble online, very quick answering phone and very helpful throughout. Would highly recommend. There was a few issues which needed recitfying however Stacie was very efficient and knew the job very well and proceeded with no problems at all. Overall a very happy customer… Read Full Review

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★★★★★

“Amazing!”

Written on: 17/11/2019 by 293Patton (1 review written)

Great service and great help from shoaib , because of shoaib and how we deal with me I will recommend it to my family and friends… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 15/11/2019 by MacDonald9 (1 review written)

Having had car insurance for over 25 years I was amazed and disappointed when i realised mine had expired without getting a renewal either by post or email. When i called Iwas told that an email had been sent however they would not resend it to prove it. I know I should have checked but with a busy schedule I forgot and now have to pay 50% more because of the gap between the policies. They were totally unhelpful and didn't offering explanation. Avoid this broker at all cost… Read Full Review

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★★★★★

“Insurance palicey on my car to be taken out today...”

Written on: 15/11/2019 by Trevorxenon30 (1 review written)

Insurance palicey on my car to be taken out today through right choice… Read Full Review

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★★★★☆

“Pleased.”

Written on: 11/11/2019 by 145McDougall (1 review written)

The person I dealt with was extremely polite and helpful although the answers received were not exactly pleasing the service was. Would recommend… Read Full Review

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★★★★☆

“Definitely recommended ”

Written on: 11/11/2019 by Atharmalik (1 review written)

Renew my car insurance policy today they are very helpful and reliable much appreciate… Read Full Review

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