RCiB Right Choice Reviews - www.rcib.co.uk

★★★★☆
3.7 / 5
71.5% of users recommend this
  • Customer Service

  • Value For Money

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★★★★★

“Quickly and promptly ”

Written on: 11/08/2020 by Bighi (1 review written)

Quickly and promptly… Read Full Review

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★★★★☆

“Good service but very long telephone wait time”

Written on: 11/08/2020 by geoffreyc (2 reviews written)

My household insurance renewal arrived by email but didn't include the renewal price. Phoned the renewals hotline and had the phone ringing for 40 minutes. Next day much the same, after 20 minutes the phone was answered but wrong department so transferred, another 10 minutes of ringing phone and I gave up. Later that day I called again and after another 25 minutes I finally got through. Good renewal price, cheaper than the competitors so renewed with RCIB, but the long telephone wait times did… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 10/08/2020 by JulietTrevino1948 (1 review written)

Shay was friendly and very helpful. Excellent service. Big thank you to you… Read Full Review

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★★★★★

“Renewal with Perry ”

Written on: 07/08/2020 by CalliHorton (1 review written)

Very very helpful in the break down of everything. Never dealt with a broker before so he made everything clear. Very helpful. Spoke very clearly. Just all round helper… Read Full Review

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★☆☆☆☆

“Don't be fooled”

Written on: 31/07/2020 by KodyNunez100 (1 review written)

Wish I'd of read the reviews, absolutely the worst company I've insured with in a decade. I made the mistake of letting my policy run on and it will truly be one of life's regrets. At a time when everyone is struggling to cope you can rest assured they will mug you and kick you further into debt, wish I'd of had a company who cared to help it's customer through a pandemic but souls are not given to everyone I guess. Advice for any one else, call the ombudsman and fos and in return they will try… Read Full Review

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★★★★★

“Excellent service delivered ”

Written on: 30/07/2020 by Bmw520 (1 review written)

He was help full gentleman, went out his way to get me the best price for the level of cover that I needed and the result delivered was best please. Additional products that was up sell was also value for money, thank you… Read Full Review

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★★★★★

“Really helpful staff”

Written on: 28/07/2020 by MaximilianHarris-Alt (1 review written)

my advisor was really helpful even when i needed help with my information he went above and beyond to ensure i got the correct policy… Read Full Review

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★★★★★

“Service review”

Written on: 25/07/2020 by bwBell75 (1 review written)

I called in because i wanted to renew my insurance with the same underwriter. But also wanted to see if i could get it any cheaper. I did not want to have to provide new information to a new provider. Good service. Advisor was very patient and helpful. She took her time to ensure i was getting the best deal in the marketplace. She also discussed all the options I had that she felt was suitable. Getting the option to pay in 2 instalment meant I got a very competitive rate - which convinced me… Read Full Review

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★★★★★

“Fantastic Service with polite and kind staff”

Written on: 22/07/2020 by danlindesay (1 review written)

The staff member who worked with us on our car insurance was very polite and easy to talk to, giving us the best advice on what was needed. The insurance quote was very competitive and exactly what we needed.No complaints or issues and would definitely recommend to a relative or friend looking for cheap insurance for a young driver like me… Read Full Review

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★★★★★

“Outstanding ”

Written on: 21/07/2020 by Dr.Rabia (1 review written)

Lovely and honest person. Guided me well through the process. Good listener. Answered appropriately. Very helpful indeed… Read Full Review

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★★★★★

“Really helpful and understanding ”

Written on: 21/07/2020

Very polite very helpful and very understanding would recommend to a friend any day really good company to be with… Read Full Review

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★★★★★

“Thanks to shay ”

Written on: 20/07/2020 by Mikaelam1953 (1 review written)

Shay is a an excellent representative was really happy with the service he has provided today and will recommend this company based on him… Read Full Review

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★☆☆☆☆

“Anyone that see's this...DO NOT USE THIS COMPANY! They...”

Written on: 20/07/2020 by YasminPreston1964 (1 review written)

Anyone that see's this...DO NOT USE THIS COMPANY! They are a broker, of which charge lots for their fee's. If you want to make any changes to your car insurance policy such as changing vehicles, they will automatically claim that the insurance company cannot accommodate and that you will need to start a new policy with another provider. Then charge you additional for the privilege. Absolutely don't bother going through a broker, you can get the policies cheaper direct with the insurance… Read Full Review

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★★★★★

“Easy and simple process”

Written on: 20/07/2020 by Audi12357 (1 review written)

Waiting time for my query was a while but she was very helpful and sorted my query out. Recommend to use them. Hopefully they will continue to be helpful going into the future… Read Full Review

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★★★★★

“Really Helpful”

Written on: 20/07/2020 by Hconnokly (1 review written)

The person dealing with my claim was very helpful and bubbly was lovely and very reassuring when helping me… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 20/07/2020 by mfBird50 (1 review written)

The person I dealt with was polite while attending to me. Although I have to ask some questions more than once, she was patient with me and attended to my concerns. She was really helpful while getting me sorted and she explained things that were unclear to me. I appreciate her services to me today… Read Full Review

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★★★★★

“excellet service”

Written on: 20/07/2020 by bojo48 (1 review written)

Phone call received within minutes of sending a call back request by email. Renewal request looked at with a view to finding abetter deal, but without success, so best deal already sent to me… Read Full Review

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★★★★★

“House buildings insurance at a good price”

Written on: 18/07/2020 by AntonyRT (1 review written)

Very helpful operator who quickly found my details from last year and answered my questions on rebuild value, etc. Offered a good renewal price but was not pushy and offered me time to consider if I needed it… Read Full Review

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★★★★★

“extremely helpful and easy to speak with”

Written on: 17/07/2020 by dutchy221 (1 review written)

I called today to renew insurance and I spoke with Ani who was really polite and easy to speak to, the call was stress free and she was able to get us the best quote. I am happy with the whole process she's a credit to right choice. Thanks… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 12/07/2020 by cglynos (1 review written)

In light of COVID-19, it was a little bit hard to get in touch with a staff member to discuss about my renewal quota. There were issues with phone reception and other technical difficulties. For example, I was put on hold and after waiting for 10 mins the line died and couldn't get in touch with the same agent again. Also there is no mention of a queue or any indication that you should hang up or wait. Regardless of the aforementioned issues, the RCIB agent was friendly, helpful and… Read Full Review

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