RCiB Right Choice Reviews - www.rcib.co.uk

★★★★☆
3.9 / 5
75% of users recommend this
  • Customer Service

  • Value For Money

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★★★☆☆

“Good”

Written on: 05/10/2021 by Alessandras84 (1 review written)

Happy with the policy and the quote I have received… Read Full Review

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★★★☆☆

“Service was standard could be better! ”

Written on: 24/06/2021 by coWatson17 (1 review written)

Service was standard could be better!… Read Full Review

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★★★☆☆

“To long to Answer”

Written on: 18/06/2021 by Youkeepmehangingon (1 review written)

Took forever to answer then had a lady put phone to irrelevant information after ringing 3 times I finally got through to an adviser who was great and sort my insurance out thank you to him. Much to stressful surely there must bean easier option headache is not the word… Read Full Review

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★★★☆☆

“Very helpful member of staff”

Written on: 26/05/2021 by JamyaStiles414 (1 review written)

The man who helped me renew my car insurance today was very friendly and helpful. He tried his hardest to get me the best price possible. He was very upbeat which makes a change, usually the members of staff seem like they are just trying to get through their day although i cant blame them i would probably be the same. Not that impressed with the price though… Read Full Review

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★★★☆☆

“It's all about Arif”

Written on: 10/11/2020 by KarlaMcCoy89 (1 review written)

After I spent almost the whole day on the waiting list, and I have been transferred around from department to other for almost 3 hours, Arif was the reason that I made up my mind to buy a policy with RCIB, but as a company I wish if I can rate you minus 5 stars… Read Full Review

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★★★☆☆

“Very Patient with me”

Written on: 01/09/2020 by Kenzie276 (1 review written)

Not happy at length of call, but the operator was very patient with me… Read Full Review

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★★★☆☆

“I have renewed with rcib, managed competitively”

Written on: 09/07/2020 by Scottty346 (1 review written)

What I liked: i really wanted to stay with my current insurer, as the stress involved with changing and the amount of documents you have to forward/scan/email as proof is unbelievable nowadays and I don't like changing each year. So, am please to be remaining with rcib which results in a smoother transition for my renewal. Areas for improvement: during the recorded message at the end, it mentions a credit check, having just moved I don't want any more credit checks this year against my credit… Read Full Review

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★★★☆☆

“Not bad ”

Written on: 11/05/2020 by Accuzation (1 review written)

I was quoted a price but it went up after speaking on the phone to them. This was mainly my fault for accidentally putting that I was a homeowner when I’m not although I don’t see why it should have gone up because I’m not as fortunate as others to own my own home. Overall still happy enough though as it was the cheapest quote I had still… Read Full Review

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★★★☆☆

“Good”

Written on: 02/02/2020 by HaydenMaurer (1 review written)

The person I dealt with was very helpful and clear with explaining the policy… Read Full Review

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★★★☆☆

“Good broker service- time consuming”

Written on: 10/12/2019 by shakali56 (1 review written)

The broker service is good in the fact they have good partnership with other companies giving you a cheap deal, seem to have a sizable database of insurers, however the person on the phone was not very welcoming, more of an attitude he doesn't want to be there. Not very engaging with the customer at all, seemed like a tick box situation. would have preferred to have bit more politeness and etiquette in the staff considering dealing with customers who are looking to commit over £1000. I would… Read Full Review

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★★★☆☆

“Lovely customer service chap, very long call to get setup”

Written on: 28/06/2019 by Tessa241 (1 review written)

The chap I spoke with was very nice, obviously very skilled and knew his stuff. I would happily speak to him again. The company procedure of re -asking all questions, took over an hour to set up. I spent long periods of time on hold whilst he spoke with mangers more than once. Some frustrating duplications with questions. I think my date of birth was asked for 4 times.. I like that I could speak to someone by calling, no long winded automation & the member of staff I spoke to was nice. I… Read Full Review

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★★★☆☆

“Too Much Paperwork”

Written on: 02/03/2019 by 195Norwood (1 review written)

Asking for copies of too much. Copy of V5, Licence, No claims etc. Never been asked for most of this before. The price was good but when I inquired through price comparison website a week before my renewal the price was cheaper. When conformed the quote found it to e higher. Lots of attachments to go through (9). Welcome letter at 9 pages long really… Read Full Review

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★★★☆☆

“Decent ”

Written on: 28/02/2019 by DannaHoughton364 (1 review written)

I was happy to eventually get insured and to be fair the operator on the line was helpful, however the length of waiting time could've been shorter, also the quote I received online to the one I was actually offered was different but that was because I did enter my mileage incorrectly. Also so many questions were asked that I've never been asked by an insurer before , I hope to not have to claim I'm just happy to be insured. One last thing I was told once the phone call was over I'd receive my… Read Full Review

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★★★☆☆

“Good ”

Written on: 08/12/2018 by SofiaBolton (1 review written)

I like the price and the service… Read Full Review

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★★★☆☆

“New insurance purchase”

Written on: 02/12/2018 by Jedahs (1 review written)

I purchased insurance from RCIB on Friday morning and got told I'll have to wait for an advisor to call to confirm my insurance. As I didn't get a call by Saturday 12:30pm I decided to call the office. I was on hold for 1hour 20 mins before hanging up then calling again to explain I was holding for that long. I then got transferred again to another 'department' which I was on hold for another 1hour 40 mins before a person picked up and explained they were extremely short staffed which I… Read Full Review

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★★★☆☆

“Had great service from one of the female staff, she...”

Written on: 16/11/2018 by Skylarf270 (1 review written)

Had great service from one of the female staff, she was very out-going and made sure she gave me the best quote possible. The only bad thing about the service was that i had to wait a long time to be put through to someone. ( I think that is something the company need to look into.) … Read Full Review

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★★★☆☆

“Good ”

Written on: 26/09/2018 by NicholasMaxwell (1 review written)

It’s take too much time and asking too many questions… Read Full Review

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★★★☆☆

“A painful experience!”

Written on: 25/09/2018 by MaiaAshworth (1 review written)

On the plus side..... super friendly service, the lady at the end of the phone was polite, couteous and a pleasure to talk to! On the negative side....... I was on hold for exceedingly long periods listening to a recording of "YOUR CALL IS IMPORTANT TO US........Blah, Blah, Blah". The whole telephone call lasted 53minutes & 55seconds. That is an hour of my life i won't get back! On top of that, the premium went up 30% from my online quote which was unexpected and unwelcome particularly… Read Full Review

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★★★☆☆

“Excellant Price,”

Written on: 30/08/2018 by JocelynReese (1 review written)

This is first time with your company, the service was fine when Eventually got to Speak to Agent, But it took 20min to get Phone answered… Read Full Review

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★★★☆☆

“Very good work”

Written on: 29/07/2018 by Macluskey (1 review written)

Very easy to follow service and helpful staff… Read Full Review

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