written by Danika421 on 14/12/2020
Terrible experience when I have called several times, either phone line gets disconnected after some Considerable wait or you come across an adviser who does not have the incline to assist so you are kept waiting and eventually call is dropped or time is 8pm and call is disconnected after a 20 min hold . Adviser who took down details for insurance , these details were not reflected in the documents, , and have contacted RCIB but still haven’t heard anything . From this experience alone they have lost 2 customers who would have gone through them had I not shared my experience .
Emailed on 11/12/20
14/12/20 - no response and calls again call dropped
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