Lovely customer service chap, very long call to get setup

RCiB Right Choice Reviews - rcib.co.uk
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Tessa241's review of RCiB Right Choice Reviews - rcib.co.uk

“Lovely customer service chap, very long call to get setup”

★★★☆☆

written by Tessa241 on 28/06/2019

The chap I spoke with was very nice, obviously very skilled and knew his stuff. I would happily speak to him again.

The company procedure of re -asking all questions, took over an hour to set up. I spent long periods of time on hold whilst he spoke with mangers more than once. Some frustrating duplications with questions. I think my date of birth was asked for 4 times..

I like that I could speak to someone by calling, no long winded automation & the member of staff I spoke to was nice.
I didn't like that the overall questionnaire section was VERY intense & as previously mentioned a duplication not only from online application but during the same call.

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