WARNING

WARNING
Please think twice before insuring with company if I could give zero stars I would this company has the worst customer service for one I am not a one to leave a review unless it’s very bad, my van was lifted on the 15th February 2023 from outside my home from the start of this claim was an absolute nightmare you can’t talk to the actual insurers granight I was advised at the beginning of the claim to send documents photos of keys ect they give you 5 day one of the documents was the v5 logbook which I had lost I contacted quote deceive to ask for more time to apply for a v62 at the post office this was rejected have was the claims department I had advised what quote deceive wanted and I was re assured all would need was an email from DVLA to prove I taxed the vehicle with a promise of a hire while this was getting sorted out about a week later I was contacted form haven claims to say that I would need the v5 and the claim was rejected I went back to quote detective and had a very rude advisor who said they need the v5 logbook which proved I own the vehicle correct me if I am wrong but I most sure that it states on your v5 logbook that this is not proof of owner ship so please once again be very wary before insuring with this company because they will look for any excuse not to pay out. They have cost me so much in van hire and loss of earnings as I am self employed this has been a lesson learned.