Zero Service, they don't gove a toss!

NCI Insurance Services - www.ncionline.co.uk
★★☆☆☆
2.3
From 41 reviews
32.0% of users recommend this

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David.Kent's review of NCI Insurance Services - www.ncionline.co.uk

“Zero Service, they don't gove a toss!”

★☆☆☆☆

written by David.Kent on 13/06/2014

Requested to transfer vehicles on existing policy at 10am 12/6/14, waited all day for underwriter to call back, at 5pm and 5 calls later told to wait overnight with no insurance and someone would call next day. Asked to complain to supervisor and told none were in that day, but one would call next day.

Also told that I would be charged a cancellation fee if I wanted to cancel and go with another insurer. Not sure what I am supposed to do??? Both vehicles identical except I have moved from coupe to estate version.

It's now 1430hrs a day later and nothing! Totally customer service. Would recommend to NEVER touch this company!

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Rescuemycar.com-Breakdown's Response to David.Kent's Review

Written on: 17/06/2014

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

I would like to help to resolve these issues, so please contact us on the telephone number provided on our website or alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

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Daniel.hardaker.3's Response to David.Kent's Review

Written on: 25/06/2014

Hello, did this issue get resloved as these are by far the cheapest insurance I have foind by about 600quid. Thanks

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