Fraudsters

Markerstudy Car Insurance
★☆☆☆☆
1.2
6.0% of users recommend this
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Ghostscott-freeman's review of Markerstudy Car Insurance

“Fraudsters”

★☆☆☆☆

written by Ghostscott-freeman on 08/02/2020

I insured through insure daily and markerstudy where the underwriters I had used this service on and off for years off and on,after purchasing a car off Ebay that caught fire seven days later,I contacted claims and they started investigation, markerstudy believed their was foul play and being honest the circumstances looked suspicious but there was nothing i could do about that except assist them,they hired private investigator to find wrong doing they found none and still refused to pay my claim, excuse was I have criminal conviction which was not disclosed, my partner took out policy for me but always discloses my convictions but was not given the option to,my partner insisted she was never asked on initial application they called her a liar.long story short they said we should have read the acceptance criteria which does state they do not insure drivers with conviction but the same terms and conditions says they insure drivers with up to six penalty points, so I argued penalty points derive from a conviction under road traffic act they said it does not even though I have proof, i asked if they insure drivers with convictions one said yes and two managers said no I was misinformed, the terms states which convictions they will not insure and I pass that criteria yet as they state the claim says no convictions they use this as excuse not to pay out, they are aloud to deny that they do insure people with convictions for the purposes of paying out as the terms say they don't,after my complaints they changed how you purchase the policy on website now by blocking payment until terms and conditions have been read which is what i stated in my complaint, they deny changing website to make my partner look like liar, the more I argued the more they changed website to hide the truth the last time it was changed was after my dispute on penalty points so beware they changed it from six penalty points to three and have not notified customers that it has changed when asked again they still said they have not edited how , site performs but I have proof also,when complaints took up the claim they were useless did not look at new evidence and where not interested in it so upheld initial decision and claim they do not insure people with penalty points either even though terms say they do, how is this conduct aloud in 2020 with all legislation in place to protect the consumer the financial conduct authority have aloud them to keep trading which means there will be more horror stories my case is now with ombudsman,but I don't hold much faith in this route either as many consumers made complaints before me yet they are still trading,avoid comparison websites as you will find they are likely to appear as your underwriter,the fact reputable companies also use these idiots is a shambles and disgusting,avoid at all cost please with 90% bad reviews as the saying goes the facts don't lie. This is David vs goliath but I still intend to fight this in court,if you have penalty points and you are with these clowns cancel your policy any medical conditions as they can be used to avoid your claim or criminal convictions as in one place on acceptance criteria your not accepted and on another two parts you are accepted the contract is misleading and allows these sheisters to move the goal post when it suits them just to avoid paying out on genuine claims, this was my first claim ever and was a hellish nightmare,oh and forgot to mention my premiums now go up as I have to declare that I have had claim voided which makes me look guilty for something which we have not done. Thanks for reading please please please stay clear of them it will not end well for you the only way you shut firms like this down is expose them publicly in anyway available to you Facebook,Instagram, snap chat if we withdraw our services in using them they go out of business somewhere they didn't deserve to be in the first place.

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