John Lewis Car Insurance Reviews

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John Lewis Car Insurance

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Latest Reviews

★☆☆☆☆

“Very nice people UNTIL you actually claim!”

Written on: 14/08/2018 by MaxDormoy (1 review written)

Had a simple car accident. I was not to blame. Both cars able to drive away. Repairs took over two months. Replacement car not the same as mine (automatic). As with the rest of these dismal reviews JLP are appalling to deal with. The tell you anything and do nothing. Like everyone else I had to do all the work. I am now taking them to the small claims court to get some redress. I contacted Which? because I had seen their good review only to be told the review was based on customers most of whom… Read Full Review

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★☆☆☆☆

“Ageism quote”

Written on: 11/06/2018 by JoeoftheCoutts (1 review written)

Due to endless advertising and a good house insurance quote, I tried them online for a comprehensive car quote. £1500 + - I phoned to confirm this high price was correct and was told that the underwriters considered older folk a greater risk. John Lewis isn’t JL, - it’s just a broker. Apart from the discrimination, there are no disclaimers obvious on the advertising. And all I get were stock replies. JL thumbs down… Read Full Review

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Maxdormoy's Response to JoeoftheCoutts's Review

Written on: 15/08/2018

John Lewis are brokers and bad ones at that. Always go to an INSURANCE COMPANY not a commission broker. I do this with airlines as well so if anything goes wrong it is their customer they are dealing with not some deadbeat broker or ticket bucket shop customer.

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★☆☆☆☆

“worst car insurance ever”

Written on: 16/11/2017

I have used John Lewis car Insurance for quite a few years on and off but when we came to make a claim we unfortunately found out what they are really like. And the process has been unlike anything we've ever experienced before. We've had to do all the admin and have spent may hours on the phone doing the work that any insurance is (apparently) paid to do; we have been passed from pillar to post; had to chase to try to get answers; spoken with snotty, verging on rude, extremely unhelpful… Read Full Review

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★☆☆☆☆

“Expensive car insurance”

Written on: 11/08/2017

Took out car insurance on line £216.21 good price -accepted it. Received all documents including certificate of insurance. Following week received a letter telling me there was a discrepancy on the form. My husband hit a low wall in his car and claimed on his insurance. The question asked 'was your no claims bonus affected' I answered no, as it was protected. Apparently this is an ambiguous question as I should have answered yes, because if claims aren't protected the bonus would have been… Read Full Review

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★★☆☆☆

“Mission Impossible”

Written on: 13/02/2017 by Bird394 (1 review written)

About midday I got an online quote giving me a reference. Later the same day- quite late at night -I got a second quote with the same reference but a different price. Like the first email this warned that the quote only stood for that day. As it was almost midnight that did not seem much of an offer. The following day I tried to ring JL car insurance. I used the 0800 number which was given twice in both emails. Instead of JL I got through to a gentleman who deals with severe and fatal injuries… Read Full Review

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★☆☆☆☆

“Absolutely dreadful - do not buy”

Written on: 29/06/2016 by Happydriver100 (1 review written)

John Lewis car insurance is to be avoided. By far the worst insurer I have had in over 25 years of driving. I have been past from pillar to post and am not sorting out their mistakes. The left hand does not know what the right hand is doing. I would say they charge extra for the JL brand name but then it is like dealing with idiots. I have not needed to make a claim - I dread to think how awful an experience it would have been had I needed to. AVOID!… Read Full Review

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★☆☆☆☆

“The worst Insurance that I have ever had”

Written on: 09/06/2015 by thekingies (1 review written)

I have been a dedicated JL customer for 30 years. However, I have just had to make a claim under my car insurance policy. JL have nothing to do with any of the insurance that they sell. Worse still, they subcontract out EACH separate item that you might include in your policy. This means that the claims procedure is terribly complicated. My wife and I have been passed from pillar to post with no one taking charge. Making a claim means that YOU will have to do all of the administration… Read Full Review

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★☆☆☆☆

“made me pay for their fault”

Written on: 10/04/2015 by Tricka (1 review written)

i did the quote through comparethemarket.com and answered all questions correctly John Lewis came as the cheapest so I bought the policy.2 months later they send me a letter saying that my address is wrong so I need to pay 735£ more,which I could not afford so I cancelled the policy.after all I paid 272.62 for 2 months being insured the price meant to be 675.62 per annum at the beginning… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 03/10/2014 by ValentinFox392 (1 review written)

Absolutely appalling service. The work is outsourced and is really not up to JL standard. They gave me incorrect information, wasted hours of my time on the phone and did not resolve to my satisfaction. JL Head Office don't appear to want feedback either. Avoid… Read Full Review

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★★☆☆☆

“I thought it's John Lewis so it's bound to be good!”

Written on: 07/09/2014

I have had car insurance with JL for a number of years. I received my renewal and thought it was great (£191) but I accidentally forgot to pay by a day. I called to apologise about my error and was horrified that I was not insured - I assumed it would not be a problem as it's JL - well it was going to cost an extra £94 to continue to insure with JL so what a difference a day makes. I tried to speak to someone in management and kept going round in circles and was told to write in to complain… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid ”

Written on: 13/07/2014 by Gravesrg406 (1 review written)

Absolutely disgusted by JL they cancelled my policy for one missed payment wrote to an incorrect address and have left me driving uninsured for 2 months. No help/apology or compensation at all. now my premium has gone from £280 to £725 with ALL insurers because of the cancelled policy and lost my years no claims, litteraly cant afford to drive now so will have to sell car and leave my job as there is no public transport :( no other way to say than JL insurance has wrecked my life… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 09/06/2014 by Emiliano17 (1 review written)

After two reminder letters, a month apart, reminding us to renew our car insurance I rang up to accept the renewal price (£318). I checked the details I had been sent and explained that my husband was no longer a district councillor. They said that they would have to get a new renewal quote and came back quickly with an approximate £64 increase in price. My husband explained that he would be doing less miles as a result of this change so would be less of a risk. We were very disappointed… Read Full Review

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★☆☆☆☆

“WORST Insurer I've ever dealt with. Makes joke of JL...”

Written on: 18/07/2013

John Lewis Car insurance was rubbish from the get go ! At first my policy was started on the WRONG DATE, from here I rang them up to point this out, and they agreed they had made a mistake and changed it. On receipt of the 'amended' policy, they had AGAIN put a wrong date in ! I rang them again and was informed that my policy would need to be cancelled (even though it had not started yet) so that they could start a new one with the correct policy start date. AGAIN, I sat on the phone for over… Read Full Review

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★☆☆☆☆

“What a rip off! ”

Written on: 20/10/2012

I went on the John Lewis car insurance website to get a quote in September 2012 and was quoted over £2000! This company are totally unrealistic and there are plenty of other insurers giving much better prices. I phoned John Lewis car insurance the previous year and the customer service was poor at best… Read Full Review

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★★★☆☆

“Good on the phone. Rubbish at the Coalface. ”

Written on: 29/06/2012 by WaringNick (1 review written)

I have just made a claim on my expensive JL insurance. The customer service staff where superb on the phone but the timekeeping and customer service of their preferred mechanics/ body repair outfit (Jack Barclay, Wandsworth, London) is atrocious. My car has been with them now for 4 weeks. They repeatedly fail to return my calls and are at times bordering rude on the phone. I have just received a new yearly quote from JL which is 3 times greater than the existing quote because of my claim -… Read Full Review

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★☆☆☆☆

“Not up to J Lewis Standards”

Written on: 12/06/2012

I have recently moved, JL wanted to raise my premiums because my car was kept in a very secure underground car park exclusively used by residents. They considered it to be parked on the road, at my previous address it was parked on a drive in a housing estate, much more prone to vandalsim etc. I decided to take go elsewhere and requested a proof of no claims, I was told that they could only send it to my previous address, my mail was being sucessfully redirected, so I was happy with this. After… Read Full Review

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★★☆☆☆

“Hugely increased premium”

Written on: 08/03/2012

No claims in last 15 years; premium hiked up dramatically in 2nd year to £398. (£400 excess). After doing internet comparison the other companies all offered me a premium of at least half of what John Lewis wanted. Rang John Lewis and asked if I could negotiate premium but was told "no what we quote is the best we can offer - premiums have increased in the last year". Again commented that I had been offered insurance at half the price but was told they could not drop their premium… Read Full Review

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★★★★★

“5 Star Customer Service”

Written on: 16/07/2011 by meego123 (1 review written)

I would like to congratulate the John Lewis Insurance team for the professional way they conducted my claim. I informed them of my accident on Saturday 9 July I have now received my car back all repairs done to a very high standard on Saturday 16 July. I was kept informed by the team of all aspects of this progress and would recommend this service to all my family and friends. Kind regards Dave Sheehan… Read Full Review

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