Hastings Direct - Pre Feb 2009 Reviews

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★☆☆☆☆
1.1 / 5
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In February 2009 Hastings Direct underwent a management buyout. The reviews on this page represent the ratings that our readers gave the company before this buyout happened

To see the more up to date reviews please go to http://www.reviewcentre.com/reviews2434.html.
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Hastings Direct - Pre Feb 2009

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Latest Reviews

★☆☆☆☆

“Made up charges”

Written on: 08/11/2019 by angel19652020 (1 review written)

You are charging me a £20 admin fee for setting up a policy with you and you have made the error! The details I completed on the form were correct at the time but when I received the documents they were incorrect. How does that even happen! I phoned you to let you know what had happened and you keep me hanging on the phone for 20 minutes, then tell me policy can’t be cancelled and my monies refunded for 24 hours...less £20 admin fee! Absolutely disgusting! I will be reporting your company… Read Full Review

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★☆☆☆☆

“STAY AWAY !!!! DO NOT GET INSURANCE HERE”

Written on: 06/02/2017 by chris cheyne (1 review written)

STAY AWAY !!!! DO NOT GET INSURANCE HERE. close claims that are not complete leave me in limbo to who was a fault 12 mouths of higher insurance could not be bothered to chase outher insurer thank you Hastings direct. if you like left music get on the phone to them avrage wait time about 45mins #stayway #wasteofspace #outherinsurer #dontgetinsurancehere… Read Full Review

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★☆☆☆☆

“Put Inaccurate entries on Underwriting Exchange Database!”

Written on: 31/07/2016 by Asmadasa (1 review written)

The entry was made on 25/01/2014 as a result of my notification of criminal damage to my car whilst parked unattended overnight, the wing mirror had been kicked off and there was a boot print on my driver door and front offside wing. The car was my Vauxhall Astra 1.4. I did not make a claim and decided to pay myself for the repairs. I reported it to the police who gave me a crime number. On 28/7/16 I have discovered whilst trying to purchase car insurance with AA that Hastings Direct entered… Read Full Review

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★☆☆☆☆

“useless & rip off”

Written on: 06/04/2016 by justtruth (1 review written)

utter rubbish they quoted me £338 for insurance which i didnt take straight away phone back ten min later and now they wanted £440 the staff were useless as none of them could give me a valid reason why even spoke to the so called manager just as useless dont bother i would have given 0 stars if it was possible… Read Full Review

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★☆☆☆☆

“Avoid at all cost! Rubbish car insurance”

Written on: 14/06/2015 by Chris8478 (1 review written)

I insured with Hastings direct in May 2014 all was fine until I was involved in a none fault crash (someone t boned me after running through a red light) I was made to feel it was my fault Even though I had 3 witnesses proving I wasn't at fault. Hastings would have found this out if any of my witnesses received any correspondence that was supposedly sent to them. After 2 months of constantly calling and been advised more had been sent out to the witnesses still nothing so logged a complaint… Read Full Review

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★☆☆☆☆

“Did not give me enough information when I rang on a...”

Written on: 02/12/2008 by swkiwi (1 review written)

Did not give me enough information when I rang on a Saturday. Now Tuesday, and am only just getting problem sorted - very bad as I really need a car 7 days a week at the moment… Read Full Review

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☆☆☆☆☆

“Avoid, someone hit my car at the end of aug the day...”

Written on: 08/10/2008 by mel b (1 review written)

Avoid, someone hit my car at the end of aug the day the mot ran out on my car, it took hasting over a week to collect the car 4 weekds on with no contact i told them to keep me updated as i was looking to change the car before the accident happened they have fixed my car which cost £923 to fix, the car is only worth £400-$450 without a mot, the garage put the car through a mot and it failed now leaving me with no car the car was fine when it went to the garage. am sick of ringing hasting they… Read Full Review

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☆☆☆☆☆

“No help whatsoever when making a claim - I had to do...”

Written on: 23/07/2008 by emlingremlin (1 review written)

No help whatsoever when making a claim - I had to do all the work (phoning repairers, sorting courtesy car, contacting solicitors) and had to chase Hastings every step of the way for progress reports. Non-fault claim took 6 months to sort, leaving me £150 out of pocket as my renewal came up before the claim had been closed. Wrote a letter of complaint a month ago and still haven't received any response. Said I was a member of the AA when I was actually with RAC. Have asked THREE times for… Read Full Review

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☆☆☆☆☆

“Having purchased a policy with a "protected no claims"...”

Written on: 17/07/2008 by Simon Welch (2 reviews written)

Having purchased a policy with a "protected no claims" I had to make a claim after an accident in which I was the innocent party. I was told that my no claims would be protected provided they recovered their costs from the other, foreign driver, but if they did not recover the costs - and they were very reluctant to even try - I would lose my no claims of many years standing. When moving insurers, I had the devil of a job getting evidence of my no claims from them, no renewal notice having been… Read Full Review

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☆☆☆☆☆

“I called Hastings to give them details of a speeding...”

Written on: 14/07/2008 by kerals26 (6 reviews written)

I called Hastings to give them details of a speeding fine I got (my first) and they tried to charge me the equivalent of another £220 a year for it - nearly double my policy. I knew the woman was wrong in trying to charge me because when I had called previously re-adding a friend to my insurance I had been told by another member of staff that there was no charge for additional points. When I queried this with the woman that I spoke to when trying to give them the details she became very… Read Full Review

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☆☆☆☆☆

“Hastings Direct Car Insurance review - After having...”

Written on: 17/04/2008 by mknig (1 review written)

Hastings Direct Car Insurance review - After having our car broken into we made a claim with hastings however two weeks later the garage were still waiting for confirmation from the insurers, who passed the buck back to the garage,who then passed back hastings. we have had no help or constructive advice on whats happening apart from the garage stating it would be an uneconomical repair, which only being a replacement door is pathetic. we received no courtesy vehicle for the whole duration the… Read Full Review

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☆☆☆☆☆

“Hastings Direct Car Insurance - Claim service very...”

Written on: 19/03/2008 by bob platt (1 review written)

Hastings Direct Car Insurance - Claim service very bad accident happened on Saturday and as I write this on Wednesday evening my car still sits in a recovery yard and has not even reached a repair shop despite the fact I was informed that this would be dealt with first thing Monday morning… Read Full Review

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☆☆☆☆☆

“Very poor customer service, they never contacted me or...”

Written on: 06/02/2008

Very poor customer service, they never contacted me or updated me on my claim. I am in the process of dealing with the very low offer made on my car… Read Full Review

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☆☆☆☆☆

“This company are ok if you don't need to make a claim,...”

Written on: 31/01/2008

This company are ok if you don't need to make a claim, but by my experience with them when you do need to they aren't very helpful and their communication skills need working on!!!
I wouldn't recommend them… Read Full Review

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★★★★★

“I have nothing but good things to say about Hastings...”

Written on: 24/10/2007 by gp78 (1 review written)

I have nothing but good things to say about Hastings Direct. In all of my dealings with them i have found there staff to be very professional. I found that my claim was dealt with in a swift and efficient way. I wouldn't hesitate in recommending Hastings to any of my family and friends and I will continue to use Hastings as my insurer… Read Full Review

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☆☆☆☆☆

“No wonder they're the cheapest car insurance provider...”

Written on: 03/10/2007 by billythekid631 (1 review written)

No wonder they're the cheapest car insurance provider for 3 years running when they give cheap quotes and then cancel them several months down the line due to a technical mistake... claiming their underwriters have sent in the incorrect rates. However, when I have spoken to the underwriters they have rubbished this claim. Rubbish… Read Full Review

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☆☆☆☆☆

“Hastings Direct cancelled my policy due to a technical...”

Written on: 27/09/2007 by benstokes (1 review written)

Hastings Direct cancelled my policy due to a technical mistake on their behalf - apparently the system missed out my age and therefore - 10months later they are cancelling my policy - as the other review says, its happened to 1000's of their customers. I am taking them to county court for the cost of my new policy and the expense of loosing out on my 1st 1 year NCB!… Read Full Review

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☆☆☆☆☆

“As many other customers I received a phone call from...”

Written on: 30/08/2007 by shanejames (1 review written)

As many other customers I received a phone call from Hastings today telling me that my policy was about to be terminated in 7 days, due to there own mistakes, this in my opinion is disgusting. Having sought advice from the citizen advice buerau and my solicitors unfortunately they say that even though i have been paying and keeping up my end of the contract due to a clause I could do nothing about it, so thank you HASTINGS DIRECT for your total lack of customer relation skills… Read Full Review

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★☆☆☆☆

“I had an accident in February, a month before my...”

Written on: 30/08/2007 by mantais21 (1 review written)

I had an accident in February, a month before my renewal. I found it difficult to seek insurance from another provider as the claims department hadn't yet placed blame so I had to return to Hastings for a second year. It is now August and I have just changed my car to a VW golf, a variant which wasn't on Hastings database (but several other insurers) so they wouldn't insure me and I received a minuscule refund. Trying to get the NCB notice out of them for my next insurers has also been a… Read Full Review

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☆☆☆☆☆

“We have used Hastings for years, never had to claim or...”

Written on: 30/08/2007 by shelly123 (1 review written)

We have used Hastings for years, never had to claim or anything so always been fine. We changed our car and called to say that we needed to change the insurance over, could they send out amended insurance certificate a.s.a.p. as we needed to tax the vehicle. After 5 days of not receiving the certificate I phoned them and asked what they were going to do. My husband needed to go to work that day and we had no tax? They said nothing!! I said fine I'll cancel the policy and tax it up with a… Read Full Review

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Shanejames's Response to shelly123's Review

Written on: 30/08/2007

I agree with this review because... she tells the truth about Hastings Direct car insurance.

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