Geoffrey Insurance Car Insurance Reviews - www.geoffreyinsurance.com

★★★★★
4.6 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Summary

"At Chaucer Direct we’re proud of our reputation for delivering excellent service and products to a growing community of customers. Your feedback helps us continue to improve, and we welcome all your contributions. If you ever feel that we have got it wrong with the service you have received, please contact us to give us the chance to put it right."

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Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com

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Latest Reviews

★☆☆☆☆

“Think twice before choosing Geoffrey Insurance.Not...”

Written on: 13/09/2018 by Krystalz377 (1 review written)

Unbelievable layers when you need to get money back. Already tree weeks, but still waiting for cheque. Unreasonable expensive. Not pleased customer service with plain dry explanations to any question and increasing the prices every year. Don't trust Mathew at all. LAYER!!! Happy that finally I canceled the service with them. Not recommended at all… Read Full Review

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★☆☆☆☆

“Total waste of time and will not explai ”

Written on: 17/02/2018 by Chase369 (1 review written)

Wish I had read these reviews before contacting this company for a quote. This quote was for a 65 & 67 year old couple, both with more than 30 accident/claim free motoring years… Read Full Review

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★☆☆☆☆

“Misleading”

Written on: 20/04/2017 by AlfredBroussard (1 review written)

Awful sorry. Quoted low price, then received a letter very conveniently over a bank holiday so I couldn't get through to them saying they were increasing my premium plus fees, plus more deposit. VERY misleading website. Took quote from just over £300 to about £630 - polite staff though but admitted "we didn't intentionally rip you off"! Sorry but will not use again… Read Full Review

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★☆☆☆☆

“small PRINT”

Written on: 11/02/2017 by Rainav325 (1 review written)

Read the small print! All insurance companies are robbing! He direct transferred my insurance straight over Geoffrey in Mar 16; I had an accident previous year (May 15) (someone stalled in front of me and the rest is history - annoying my fault) - however even after 20 months driving (effectively my precious company transferred straight over) with no further accidents they inform me I have 0 years no claims?? Additionally canacelled my insurance as sold my car and they would harass (and… Read Full Review

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★★☆☆☆

“Geoffrey insurance: Good until you claim”

Written on: 28/01/2017 by Martinbu422 (1 review written)

I've been a customer for 5 years. Always paid on time, no issues. Until someone jumped the red light and hit my car which was a write off. It's been a month and Geoffrey have offered a settlement which is lower than it should be, I had to do the research job for them and now they're making me wait for a response as a payment. On top of that they are unwilling to support a claim for the car hire cost which amounted to nearly half my monthly salary as it is to my surprise, an uninsured loss… Read Full Review

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★☆☆☆☆

“Renewal rip off ”

Written on: 07/12/2016 by lvHunter145 (1 review written)

My previous insurance was with Chaucer and now taken over by the idiots at Geoffrey - without notice they added £14 per month to my DD that's over £150 extra per year!! Do not trust them… Read Full Review

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★★★★★

“My telephone conversation”

Written on: 18/08/2016 by PHC2 (1 review written)

Today I had the pleasure of being helped with my car insurance enquiry by a female member of staff at Geoffrey Insurance.She was extremely polite,knowledgeable and professional.I am only sorry I cannot mention her name.She deserves recognition… Read Full Review

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★☆☆☆☆

“Customer service is very poor. Really regret moving to...”

Written on: 05/05/2016 by 488Wilkinson (1 review written)

After taking out policy, Chaucer Direct ask you to upload various documents to their website. They don't look at them but sending threatening letters to you, saying they haven't received the documents so are going to double the premium and add £20 admin charge. They also ignore emails, so make sure you telephone them to explain. I've only been with Chancer Direct for a couple of weeks and have already decided to move next year - regardless of the cost. I'd recommend paying a few pounds extra… Read Full Review

Geoffreyinsurance's Comment

Written on: 05/05/2016

Hello, I'm really sorry to read that you have experienced some issues with your policy. I would be happy to take a look into the matters you have raised. Please feel free to contact me.
Kind Regards
Dean
Geoffrey Insurance (formerly Chaucer Direct)

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★☆☆☆☆

“Regret using Chaucer”

Written on: 13/03/2016 by billy440 (1 review written)

bad manners,rude,liars,, and the worst company to ever exist. if you have any sense dont use Chaucer you will regret to live, mark my words… Read Full Review

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★★★☆☆

“Very expensive renewal price! ”

Written on: 27/02/2016 by zgJamison421 (1 review written)

I have been happy with my service until the renewal when hundreds of pounds has been added on to my new policy for no reason (other than they felt my postcode was now deemed a greater risk area). Bearing in mind I have had no accidents or made any changes at all to my cover. I cannot see how it would rise around £400 in a year without having an accident. This policy was automatically renewed with no phone call to say it had gone up by this amount, I received an email apparently which I never… Read Full Review

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★★★★☆

“Good”

Written on: 18/02/2016 by Jordyn131 (1 review written)

Used Chaucer Direct for around five years as they were the best price. No problems with them. Really good having a UK call centre with a proper phone number that connects directly and very quickly to another person that can be understood. Any questions were answered properly and quickly by very friendly staff. No silly admin fees when I changed car, and they also waived a fee when I had to make another change, very happy with this! Never made any claims so cannot comment on that. The only… Read Full Review

Geoffreyinsurance's Comment

Written on: 19/02/2016

Hi,

Thanks for taking the time to write a fantastic review. I am so pleased you rate our product and service so highly. Hopefully you can keep us in mind when your policy comes up for renewal next year.

Have a great day and the best of luck with your new insurer

Thanks Brian

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★★★★★

“Fabulous Service”

Written on: 21/11/2015 by annikyra (1 review written)

I have been with Chaucer Direct for a few years for car insurance, I have found that their service and customer care is second to none. When you ring up you are straight through to a person instead of pressing this number for this service then pressing another for that same service. They are very pleasant and courteous and based in the UK. Their prices are very reasonable for car insurance and they keep their promises. One lady today went above and beyond the call of duty to get me a… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 08/11/2015 by 435Benton (1 review written)

Without doubt the worst experience I have ever had with an insurer. These guys are distinctly mickey mouse in everything they do. Extremely aggressive communication via email letter and traditional mail. As soon as my car insurance is up for renewal I will find a new insurer. Simply terrible, terrible business, it's simply worth paying a bit more to deal with professionals not these amateurs… Read Full Review

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★★★★★

“Great service when claiming and renewing with a new car”

Written on: 06/10/2015 by pidg (1 review written)

I am very please with the service from Chaucer Direct car insurance. When I had to make a claim it was made very easy and unstressful. The staff on the phone are helpful and friendly, quick and efficient… Read Full Review

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★☆☆☆☆

“They don't cover Porsche”

Written on: 01/05/2015 by Ryleigh448 (1 review written)

Took 30 minutes filling out the online quote request. Computer said no. I called the number and they said they don't cover Porsche Cayenne Turbo. It would have been nice to know that when I entered the make and model 30 minutes ago… Read Full Review

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★☆☆☆☆

“CANCELLED MY POLICY?????”

Written on: 20/03/2015 by Allie438 (1 review written)

I purchased my car on 3rd of March 2015 and immediately started a policy that afternoon. After 5 or so days I received a letter requesting proof of NCB, Driver's licence details and full log book of the vehicle. I sent them the requested documents, except for the full log book; i sent them the new keepers slip instead. They wrote back to me after 7 days saying they will cancel my policy due to the full log book copy not being sent. I called today to explain that it can take 4 weeks, which… Read Full Review

Geoffreyinsurance's Comment

Written on: 20/03/2015

Hi,

I'm sorry to hear you are not happy. I have passed your comments across to the management team and they will call you this afternoon.

All the best,
Steve

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★☆☆☆☆

“Absolutely shocking!!!!”

Written on: 09/01/2015 by Ross234 (1 review written)

Had a car crash wasn't my fault my car got wrote off were giving me £1000 for my car but then deducted £350 excess then took £540 to pay for the rest of the years insurance, I was left with £190 to buy a car with :0 then they made me take liability for a crash that wasn't my fault!!! Obviously to make it easier and cheaper for them! Some of their employers are very rude too! Totally gutted!… Read Full Review

Geoffreyinsurance's Comment

Written on: 09/01/2015

Hi,

Thank you for your feedback and I am sorry to hear that you feel this way with the final outcome of your claim.

I can confirm that when you pay your premium by instalments and you make a claim, in the event that your vehicle is deemed uneconomical to repair and classified as a total loss, you will need to pay the balance of your premium before we settle your claim. Any outstanding premium you owe, along with the excess payable, may be taken from the amount of the claim. I hope this clarifies the situation.

On your final point about the staff you dealt with being rude, I would be grateful if you could contact us to discuss this so that I can understand the situation further as we take customer service seriously .

All the best,
Steve

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★☆☆☆☆

“untrustworthy ”

Written on: 03/01/2015 by rafiqu (1 review written)

I took a policy out with Chaucer direct after being with my old insurer for 8 years. Unfortunately my car was damaged by vandalism while I was insured by Chaucer. They did not settle my claim and reduced my no claims bonus. Absolutely untrustworthy, unprofessional, did not help a loyal victim in the time of crisis. … Read Full Review

Geoffreyinsurance's Response to rafiqu's Review

Written on: 09/01/2015

Hi,

I'm sorry to hear that you are not happy with the service you have received. Could you please provide me with your policy number and I will pass it on for management to look into?

All the best,
Steve

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★☆☆☆☆

“totally rubbish”

Written on: 30/12/2014 by kelibow (1 review written)

made an insurance claim months ago and everytime you ring them no one knows anything , I would never use you again , and you take 6 years no claims off me and claim isn't even settled , way to slow sorting claims and keeping people informed… Read Full Review

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★★★☆☆

“pretty good”

Written on: 04/11/2014 by Heath1968 (1 review written)

I insured and i'd say they were pretty quick and nothing went wrong but I haven't made a claim so I don't know how they would be if I did… Read Full Review

Geoffreyinsurance's Comment

Written on: 05/11/2014

Hi,

Thank you for your feedback. I'm pleased that you are happy with the service we have provided so far and if we can be of further assistance, please do not hesitate to contact us.

All the best,
Steve

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