Absolutely shocking!!!!

Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com
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Ross234's review of Geoffrey Insurance Car Insurance - www.geoffreyinsurance.com

“Absolutely shocking!!!!”

★☆☆☆☆

written by Ross234 on 09/01/2015

Had a car crash wasn't my fault my car got wrote off were giving me £1000 for my car but then deducted £350 excess then took £540 to pay for the rest of the years insurance, I was left with £190 to buy a car with :0 then they made me take liability for a crash that wasn't my fault!!! Obviously to make it easier and cheaper for them! Some of their employers are very rude too! Totally gutted!

  • Comprehensive

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  • Lady Driver

    Driver Type

Geoffreyinsurance's Comment

Written on: 09/01/2015

Hi,

Thank you for your feedback and I am sorry to hear that you feel this way with the final outcome of your claim.

I can confirm that when you pay your premium by instalments and you make a claim, in the event that your vehicle is deemed uneconomical to repair and classified as a total loss, you will need to pay the balance of your premium before we settle your claim. Any outstanding premium you owe, along with the excess payable, may be taken from the amount of the claim. I hope this clarifies the situation.

On your final point about the staff you dealt with being rude, I would be grateful if you could contact us to discuss this so that I can understand the situation further as we take customer service seriously .

All the best,
Steve

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