If i could give this insurance less than 1 star i would. !!!!DO NOT TAKE AN INSURANCE WITH THIS COMPANY, PLEASE !!!! I had my car stolen after a night shift and it was never recovered, so i had to claim. I was told by the person I dealt with that debenhams insurance that i'd lose my one year ncb as i was mid second policy. However, speaking to the theft department my NCB goes down to 0. Which was increased by insurance policy to 2100. In addition to this the in house engineers that valued my car have valued a 2015 ford fiesta 1.25 at £4000, despite valuing the car at £5000.  I'd advice anyone to avoid this insurance company, from a mile away regardless of the price.

Absolutely disgusting service, not to mention the pricing! Quoted me £85 per month for insurance then changed it to £145 (for third party fire and theft cover). I can't afford this yet they want to charge me £187.77 to cancel the policy! Don't ever use this service.

Extremely disappointed at the service received charged an additional Fifty pounds because of error on no claims 13years instead of12 A terrible way to treat a77 year old you should be ashamed will not Recommend your company to anyone. Policy no.231/06288/004380. Alexander Ralston

I renewed my contract. No documents were sent. I've phoned three times, and emailed twice. On my fourth call I get put on hold for 20 mins. The documents get sent through 9 times in 1 minute. I don't get the £50 cash back offered. The amount I was quoted was less than I paid. The call centre is obviously not UK-based and they couldn't be less helpful. I want to cancel because I don't trust them.

DO NOT BUY FROM THIS RUDE COMPANY. I received a renewal quote which I needed to amend. I called the customer service helpline, once the agent picked up and began asking about the security questions he became very very rude. He asked me and the policy holder the same question 6 times. Buy this time I was very angry buy his questions and manner of tone and asked to speak to a manager. He also didnt seem too interested so asked for his name and his manager (director). He then asked if i would like to purchase the policy..........NOOOO WAY!!!! I am waiting for the complaints team to call me, im sure they wont. Very rude customer service, its a good thing ive not needed to claim for something and needed to call them! they would probably put all blame on me!

Worst staff, worst contact centre! Always saying we will ring you back as the system is down, every time. Rude, patronising and can nearly understand them. Absolutely shocking service would advise anyone away from these. Had a sporty hot hatch and cost a bomb, sold it to a diesel family car that was sensible and only £10 cheaper. Joke of a company. STAY AWAY!

Is rubbish poor service thank god I never had a claim with them a rip off company

I had to send off for my licence which takes upto 3 weeks and made them aware of the situation but they still asked for my licence number. So after searching for it online i phoned back and because my new licence hadnt been registered yet they still cancelled my insurance. Unable to get to work which may result in me losing my job and home. How these people sleep at night is beyond me. Pathetic. Reason they are cheap is because they take your first payment and then throw hurdles in your face. I seriously hope these pathetic "people" go out of buisness!!!!!

I HATE this insurance company with a passion they are lazy and lie to customers. You are expected to do EVERYTHING whicht they should be doing like chasing the other side in a claim or even contacting your old insurance company. DO NOT BOTHER WITH THEM the stress they have brought upon me is not worth the low rate

Took my money from my Acc and cancel my policy ,they told me they will refund the money ,3 days later they refuse to refund my money

Rude & unprofessional staff. No clue of the ground realities of UK as the customer service is in South Africa. Distressful & depressing to even think of calling them. Never thought Debenhams would have such pathetic levels of customer service. I called them to change my address & they charged me an extra 75 quid even though I moved to a secure area & a private property with garage. No explanation given as to the logic behind this except that the underwriters have done it. $ weeks back the same guys were quoting me 18 quid. Can't believe what changed in between a couple of weeks & it all looks like a scheme to loot & harass people. Never ever. Even with the clothes in their retail store.

I HAVE JUST BEEN ROBBED BY DEBENHAMS CAR INSURANCE THEY HAVE CHARGED ME £216 FOR 18 DAYS COVER WHEN I TRY TO CONTACT THEM I AM EITHER LEFT ON HOLD INDEFINITELY OR THEY HANG UP ON ME, I SENT THEM EVERYTHING THEY ASKED FOR, THEN PAID FULLY UPFRONT ALL MY PREMIUM, I PRESUMED ALL WAS OK AS I DIDN'T HEAR BACK FROM THEM, THEN SURELY ENOUGH AFTER THE 14 DAY SO CALLED COOLING OFF PERIOD THEY CONTACTED ME SAYING THEY WANT ANOTHER £598 HANG ON A MINUTE I JUST PAID £304, SO WHEN I SAID I COULD NOT PAY THAT AMOUNT I WOULD HAVE TO CANCEL, FROM THEN ON COMMUNICATION WAS NOT GOOD AT ALL, ONLY TO SAY I WOULD HAVE £87 REFUNDED, THEY DID NOT GIVE ME A BREAKDOWN OF COSTING WHEN THEY SAID THEY WOULD, IT HAS BEEN A COMPLETE NIGHTMARE, THE WORST INSURANCE I HAVE EVER DEALT WITH IN 40 YEARS, THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH TREATING PEOPLE THIS WAY, SOMETHING SHOULD BE DONE TO STOP THIS HORRENDOUS RIP OFF.

I wish I had come upon this site before I purchased my insurance though this "company". This was my first car so I didn't really know what to expect. I purchased the insurance in January 2015 and paid for the whole year upfront. They emailed me a few days later to ask for my documents, during this time they advised me that I had accidentally selected provisional as my licence type and would have to pay £400+ to change this or they would cancel the insurance. I paid the extra as I needed to use the car daily and they advised that if I wanted to cancel I wouldn't get a refund straight away (therefore meaning I couldn't purchase any other insurance elsewhere). I had an accident in March (my fault) I made a claim, no problems they just advised my quote would be higher next year. It is now October 2015 and I have had to get rid of the car because the cost of the repairs is more than the cost of the car. So I called to cancel... They said they only accept cancellation via email. When I questioned them if an email is a safe way to accept cancellation they said yes. Very rude when I suggested that anyone could cancel someone else's policy this way. Anyway basically they told me that I am not entitled to a refund of the 3 months left on the policy because I made a claim in the past. I was not told this when I made the claim first time round, and the guy I spoke to today was not very helpful in explaining this. I would not recommend this insurance unless you enjoy stress and being handed extra charges at every chance possible

I bought the car insurance with Debenhams in may 2015. I actually renew my policy as the previous year I had it with them also. I was told when I was renewing it that I will be able to upgrade it to business use once I am back from my long holidays. It was a lie. When I came back from holidays and started my new job I tried to upgrade it to business use. I was told then that the company doesnt do it , which was not what the staff told me when I was buying the insurance. I asked how we can solve the problem and the staff did not have any idea how to help! I experience mainly very unhelpful and unprofessional response from the staff; they seem not to know how to help me or what sort of advice to give me. They were incompetent and didnt know how to deal with the situation. I asked what can I do now as they could not provide me with the business insurance I need for my work and one solution they found was to cancel the policy. They were not able to inform me how long will it take to cancel it or when will I get the refund and how much will I get. When insisted that somebody will answer these important questions for me they simply said that its not their deportment to deal with it. I asked then for the relevant numbers to call and talk about the cancellation but they said that they can only provide me with an email. I tried for 2 days to solve it somehow but nobody from the staff seemed helpful and competent enough to give me some good advice. They did not care that I will have to pay 600-700£for another policy without receiving the refund from them. I am extremely unhappy with the attitude of the staff and lies they tell to the customers without feeling responsible for their actions! Nobody even call to apologise for what happened. I spent 2 days trying to deal with it but I see that there is nobody to talk with in this place who would try to understand and help. I just had to buy another policy with Debenhams still not being cancelled as there are no numbers to talk with somebody about cancellation. I was being directed from person to person with no solution to the problem provided. Now,approximatelly 2 weeks later,I still dont know when I will receive my refund. As it was their fault,they said that I will not have to pay cancellation fee only to receive email with the amount of refund where they deduced from my insurance £70 pounds extra on the top of what I should be paying foor 2 moonths they covered my car.Such a cheat! Never ever buy an insurance with them! The worse experince with car insurance ever.

Rubbish overall. You don't. Even get what you pay for

Appalling service, far more concerned with erroneous extra charges, no customer service to speak of and quite frankly a total waste of your time, your money and your patience. I have insured many cars over the years, with lots of companies and this lot are head and shoulders the worst of the lot. If you do anything, whatever else you do, avoid this lot