Rude, Unprofessional, Unreliable, Pathetic

★★☆☆☆
1.5
From 25 reviews
16.0% of users recommend this

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Rodney371's review of Debenhams Car Insurance

“Rude, Unprofessional, Unreliable, Pathetic”

★☆☆☆☆

written by Rodney371 on 06/07/2016

Rude & unprofessional staff. No clue of the ground realities of UK as the customer service is in South Africa. Distressful & depressing to even think of calling them. Never thought Debenhams would have such pathetic levels of customer service. I called them to change my address & they charged me an extra 75 quid even though I moved to a secure area & a private property with garage. No explanation given as to the logic behind this except that the underwriters have done it. $ weeks back the same guys were quoting me 18 quid. Can't believe what changed in between a couple of weeks & it all looks like a scheme to loot & harass people. Never ever. Even with the clothes in their retail store.

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