Commercial Legal Reviews - www.commercial-legal.co.uk

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★★★★☆

“Excellent service”

Written on: 10/07/2019 by Tracey099 (1 review written)

I dealt with a person on live chat, he was very helpful and efficient… Read Full Review

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★★★★☆

“Car insurance claims process”

Written on: 30/05/2019 by 289MacKinnon (1 review written)

I would only mention that the time taken was extreme and that a call-back would have been better when I was put on Hold so that you could speak to the other party involved. I have not come across this before when dealing with insurance company's… Read Full Review

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★★★★☆

“Help with accident ”

Written on: 30/05/2019

I spoke to the person I dealt with on the phone who was able to answer all my questions with regard to what was going to happen next and she was able to sort out the pick up of my car and the Hire car being dropped off...she was very helpful and courteous… Read Full Review

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★★★★☆

“Just as you'd hope for”

Written on: 22/05/2019 by Teeaitch (1 review written)

Straightforward questioning, polite and patient customer services representative - eventually. Longest automated service ever come across before having this proper conversation… Read Full Review

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★★★★☆

“Accident claim”

Written on: 18/05/2019 by TiaraMcCullough342 (1 review written)

I found the operative very helpful and did his best to speed up the process. He gave plenty of time to exlplain and answer any questions that occurred… Read Full Review

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★★★★☆

“Initial claim”

Written on: 15/05/2019 by Kaytop (1 review written)

Despite the long prerecorded message at the beginning of the call, once I got through to a person everything was dealt with in a friendly and efficient way… Read Full Review

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★★★★☆

“Claim”

Written on: 15/05/2019 by Joy65 (1 review written)

The person I dealt with was really helpful explained everything in detail was really happy with his service he was ever so polite and respectful… Read Full Review

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★★★★☆

“quick, professional”

Written on: 13/05/2019 by Iwonka (1 review written)

Thank you for professional conduct and quick service… Read Full Review

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★★★★☆

“Helpful quick efficient ”

Written on: 11/05/2019 by KianaDudley (1 review written)

My call was handled with efficiency. I would not hesitate to recommend your company to others… Read Full Review

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★★★★☆

“Good service”

Written on: 10/05/2019 by BmwBiker70 (1 review written)

Complete assessment of the claim has been carried out, the person I spoke to explained what was needed and gathered all details of the situation, then promptly contacted the involved parties and came back to me with necessary next steps. The process was discretely long, the only problem I had has been trying to get in touch with an actual real person, too long wait on the phone before all that could happen. Once the person engaged with me we managed to go through all the required procedure… Read Full Review

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★★★★☆

“I spoke to a man who was very helpful, empathic and...”

Written on: 09/05/2019 by LEversley (1 review written)

I spoke to a man who was very helpful, empathic and genuinely thoughtful in taking the particulars of my accident. I did not like the wait after speaking with that man and being passed to the next section, overall I was on the phone for another 40mins thereon. … Read Full Review

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★★★★☆

“My claims for my work mondao ”

Written on: 07/05/2019 by jhoughton55 (1 review written)

Good and clear a bit long needs to be shorter would recommend… Read Full Review

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★★★★☆

“Easy to report a claim”

Written on: 06/05/2019 by upRichards249 (1 review written)

Was a little wait in queue to be answered and then transferred across, however, once I was through, the claim process was eased by the understanding of the agent who was very efficient in taking details of the claim and explaining all that is going on e.g. announced I would be on hold for a short while, for claim validation and then returned to me quite quickly to advise on next steps. Thank you… Read Full Review

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★★★★☆

“Very good service precise questions ask and very...”

Written on: 03/05/2019 by Yoser (1 review written)

Very good service precise questions ask and very helpful with my questions thank you… Read Full Review

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★★★★☆

“No fault claim following a car accident”

Written on: 02/05/2019 by MarenMcCarthy (1 review written)

This morning someone drove into my car while I was stationary at a crossing. My initial call took kept me on hold for a very long time and then cut me off after 33 minutes which was a bit annoying. I called again and eventually got through to someone who was extremely courteous and helpful in processing my no fault claim. The person I dealt with made the everything clear and relatively painless. The process of contacting witnesses to the accident and confirming all the details was handled very… Read Full Review

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★★★★☆

“notification of non fault collision”

Written on: 01/05/2019 by Chrissie19 (1 review written)

Details of incident given on request Call handler was efficient The whole process is complicated, but necessary to comply with policy requirements … Read Full Review

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★★★★☆

“Accident notification review ”

Written on: 30/04/2019

I was notifying the company about a recent accident and the process was dealt with by the handler in a calm, friendly and helpful manner although it was very time consuming… Read Full Review

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★★★★☆

“The advisor went into detail to get a clear picture of...”

Written on: 29/04/2019 by rufarons (1 review written)

The advisor went into detail to get a clear picture of what really happened… Read Full Review

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★★★★☆

“Very efficiently carried out”

Written on: 29/04/2019 by lesleyleitao (1 review written)

The operative was clear, efficient and understanding. The information was concise and informative. Revison of information was taken at my pace but on reflection I was not asked if there were any personal posessions in the vehicle at the time of theft and now I have to contact the company again to find out what to do about that, as there were personal posessions in my vehicle… Read Full Review

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★★★★☆

“Good Custemer Service ”

Written on: 24/04/2019 by marybrooke (1 review written)

The person I dealt with was very helpful calming and polite and professional in dealing with my claim. He was actively listening and helped me explain the detail of the accident.He also clearly explained all the options open to me before passing on my call… Read Full Review

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