Poor Customer Service

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Christinag82's review of Churchill Car Insurance

★★☆☆☆

“Poor Customer Service”

Written on: 28/12/2016 by Christinag82 (1 review written)

Involved in a car accident Christmas day so expected to wait until 27th December for anything to happen. The person who initially dealt with the claim was great but since then the experience has been very poor, car only collected today after chasing up and complaining and no courtesy car delivered to replace the car. Informed a courtesy car will not be issued until repairs take place which could be some time, this is not clear in the policy document and churchill are clearly doing the bare minimum to assist their customers in their time of need. The representative today also quoted information that was not in the policy document, saying a courtesy car would only be provided if available, the policy does not state this!

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