written by Cael116 on 20/09/2016
I have had car insurance through Bewiser for 3 years and house insurance for two, and they have definitely gone downhill in the last year. Frequently kept waiting for 20 minutes + for customer services, people don't ring you back, call centre staff seem poorly trained etc. I renewed a home insurance policy recently and after a couple of weeks they contacted me to verify that I wouldn't be taking my bicycle away from home. They didn't seem to understand that a bicycle is supposed to be taken out.They ended up sending me an insurance cancellation letter but they don't want to refund the premium. I can feel the start of a CCJ coming on - that normally works.
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Bewiserinsurance's Comment
Written on: 23/09/2016
Good Evening,
We are sorry to hear of your recent experience, we would welcome the opportunity to investigate your concerns in the Customer Care Department, however, we would need you to make contact with our offices.
Kind Regards,
Cathy
Be Wiser Customer Care