Very poor service when you have an accident

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Foxjg349's review of AXA Car Insurance

“Very poor service when you have an accident”

★☆☆☆☆

written by Foxjg349 on 09/04/2017

Victim of an accident which happened in February 2017, it is now April and still not sorted. They unashamedly undervalued my car as a write-off and are basically forcing me to accept. I don't want to write off my car. I'm very disappointed so far with Axa I paid more to be with them because I thought they were the best company, But instead I feel bullied by them, they dont care about us the customer, they only care about looking after their own interest.

Also to add, they don't bother contacting you for anything, you have to do all the work. I have sent so many emails, made so many phone calls and been on hold for so many hours.

Very disappointing insurance company, if I had known, i would have saved my money and gone somewhere cheaper.

My case is still ongoing, I will update my review once case is closed.

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