Poor service

Firstly, the customer service drone on the initial call rattled through everything without any attempt to answer questions or explain anything. He seemed very inflexible regarding points of contact (joint policy). Talked over the top of me, not really interested.
The automated email to remind me to sign the agreement was sent out in the middle of the night, then another a few hours later, noting with a wagging finger that I "still" hadn't signed it. No! Cause I was asleep!
The first letter I then received said that the garage would be in touch to arrange repairs. When that didn't happen for a week or so I phoned Albany up and, to be fair they were quite pleasant this time and said they would chase the garage. I then received a rather patronising (signed, but anonymous) letter noting that "I still" hadn't booked in my own repair. I would have done, had they told me that was the process!
Not too impressed, to be honest.