written by on 26/06/2013
I rang up to add European cover to my policy, a premium was deducted and I received the documents via email. As the premium on the documents did not match what had been agreed I rang to query immediately. I was told that the premium was how much cover would have cost if I had taken it out for the whole year, and that anyway I didn't need to ring up for cover until 1 week before travel. I therefore cancelled, was told I would be refunded and received cancellation documents. This all happened with a period of about two hours. 10 days later, they have STILL NOT refunded me, despite many phone calls and promises and apologies. Totally inefficient, and it feels like a way of deliberately hanging onto money for as long as possible.
I will NEVER use again, nor recommend.
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