Worst Service Ever - Accident Break

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AA Car Insurance www.theaa.com
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kmahmood212's review of AA Car Insurance www.theaa.com

“Worst Service Ever - Accident Break”

★☆☆☆☆

written by kmahmood212 on 02/12/2022

Absolutely pathetic level of service ... Guy be aware of the game they play through the customer services.. My Vehicle battery was dead .. i called them and ask for the assistance...

They customer service representative told be that car tax is expired i told her ok i will tax and call she didnt say anything....

Next morning i called her again she said ok somebody is going to come... she kept on waiting and when in the end they cant manage to come they simply called and excused that first time you called your vehicle was not taxed we cant help..

I asked them she could have told me more then 12 hours ago ..why she didnt guide me...

He said we cant do anything that how we do..

I said to him my insurance was valid yesterday he said yes.. i asked him what was valid service at that time .. she said no service just membership was valid but no service you can take..

I asked him why you take money if there is no valid service he said we cant do anything...

I asked him who is going to pick my daughter from school because of your mistake this happened he said... you should rush ... and go pick her up ...

That was the sign that we don't do anything... we are here to say No...

I kept on asking why that customer service representative kept me waiting for more then 12 hours i could have arranged someone but he said i cant say anything.. that how we are

Be aware guy that we the worst service ever they will take money and whenever you need them if they are busy they will have hundred of excuses....

So do not take them seriously they are absolutely wasting time.

I would not recommend anyone to pay money and think that this will work

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The Aa's Response to kmahmood212's Review

Written on: 03/12/2022

Hiya, we replied to your Trustpilot review yesterday.

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Kmahmood212's reply to The Aa's Comment

Written on: 03/12/2022

That didn't make any sense ... That car once not taxed .. even after getting taxed it is illegal as UK law to assist ... Let readers decide whether it makes any sense or not...no country on the planet can make such a law ... As all the cars on the planet will have at some point of time in the year expired road tax ... And they have to renew ... So it means as per you it is illegal to assist any car in UK coz during the year their road tax expired once

Secondly I explained the situation to your team exactly as it was .... They said nothing after more then 12 hours they remember that they can't do anything...

This review and details are for other people to understand what can happen to them in case they are in emergency and they called in for the assistance...

Readers can understand what is going on

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