1st Central Car Insurance - www.1stcentralinsurance.com – Questions & Answers

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Asked by Deborahgw67 on 24th February 2020 Report this content
Does anyone know how to get the CEO's email address for 1st Central Insurance?

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Asked by Christinebidwell on 10th October 2016 Report this content
My son received a letter as he missed a payment. The letter said to pay by the 8/10, we paid on the 7/10 and the insurance was cancelled on 6/10 which was on another letter we hadn't received. He didn't check his emails as he had lost his phone. Spoke to an advisor who said if we paid more money today you could reinstate the policy and refund us what we paid on the 7/10. I can't understand why we would need to do that as they already have our money and why send 2 letters out with different dates on obviously we only have their word on this. What should we do?

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Asked by Fikung on 8th October 2016 Report this content
I'm a new driver and had been with 1st central 4 months and I was rear ended, at no fault off my own, when ringing them to make the claim I was told there is a 21 day period if the 3rd party doesn't accept fault in the 21 days or says he wasn't there etc that it will then be flip to I'm making a claim on my account so I lose my no claims bonus, I don't see how this is right! What should I do?

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Answers (1)
Report this content Mebs Written on: 15/10/2016
1st central looks more like a sham insurance, have you ever read any decent feed back about this company, it is a fact you cant cancel your insurance because it takes them over two years to close a case, it is a fact a body shop can repair a minor incident in a rear hit car for a 250 pounds, but 1st central can only do it for 1,250 pounds, so they will try to write off your car, snd rip you off aggressively.
Asked by Ellie1991 on 25th August 2015 Report this content
What's 1st Central Car Insurance terms and conditions when it comes to having a c-section? Is it okay to drive if your doctor gives the go ahead or do they like you to wait the full 6 weeks?

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Asked by bevn65 on 14th October 2014 Report this content
If my daughter is a named driver on my car insurance and works, what insurance do we need?

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Asked by Tarass on 25th September 2014 Report this content
I am customer of theirs for almost 2 years. Now I want sell my car and buy another one. What I have to do? I checked the price on the Gocompare website and there it says I will pay £90 per month for a new car. At this moment I pay £95. So how does it work if I buy a new car?  Thanks.

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Asked by uldis30 on 25th September 2014 Report this content
If I sell my car, and buy another car, will my insurance be cheaper?

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Answers (1)
Report this content sabrecom Written on: 15/10/2014
check out the insurance group the car is in before you buy the car, it will save you a headache when it comes to get insurance, the lower the insurance group the cheaper the insurance cost
Asked by VaidasB on 23rd September 2014 Report this content
Can I use somebody's else account to pay for my car insurance?

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Report this content sabrecom Written on: 15/10/2014
yes as long as it is with their permission, lol
Asked by emcarvalho on 20th August 2014 Report this content
Help, does anyone know how I can complain about how a claim is being dealt with? My father had an accident in Portugal over 3 weeks ago and is still waiting for a decision to be made. Luckily their trip was for 4 weeks and have been able to stay there but now its coming up to their return date and 1st Central have not been helpful at all. Firstly no one in their call centre knew the process how to take or deal with a claim for a accident abroad, then they forgot to send the report to their international contacts so an inspection of the vehicle could be done. Now an inspection has been done (after I chased and got them to send the report), they said it will take another 15 days for them to get the report. The damage is superficial and not mechanical and the garage said they could do a make safe repair for 150 euros so the car can be driven to UK (meaning the whole family can come home) but 1st central are yet to respond if they will authorise this. Any advise would be great.

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Answers (2)
Report this content Dissilusioned Written on: 21/08/2014
Hello, I too had a diabolical experience with 1st Central, again over something very minor and very simple (see my extensive post here!) Unfortunately for you and I the insurance sector as a whole has adopted a philosophy of `roll over and pay out`.. Simple and inexpensive for them, and the opposite for us! To your point.. In my experience this is the only way to get them moving.. Find out from 1st Central who holds the most senior position within the department, then email(not phone)them personally to say that you are no longer going to tolerate their incompetence and request that they send you (within 48hrs)a full written report itemising their investigations as you are going to circumvent 1st Centrals sad efforts and take the matter to court yourself, and with immediate effect. In my case the matter was then settled within 72hours, whereas the previous five months had led nowhere. Set the alarm for them and wake them up! Hope it works for you as it did for me. Also while it springs to mind, if the accident was not your Fathers fault, demand a written confirmation that his no claims will remain unaffected. They`ll try that one on too under the pretense of `costs` etc.. Best of luck.
Report this content sabrecom Written on: 15/10/2014
the ombudsman is a waste of space and not fit for purpose, 4 years on still having problems will churchhill even with CCTV evidence they will simply find any excuse to not pay you because they know you can't do anything, we need a serious change in the law
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