DO NOT RENT FROM KENDALL CARS I rented a Mercedes MERCEDES BENZ VITO 114 TOURER/AUTO/9STR/CRIT'AIR/CCEXEPT/PHTRKVan from Kendall Cars on 8 June 2023 and returned on 17 June 2023 During the rental I had a small brush with another car. It was a small scratch which a little polish would have rectified. When I returned the car, I was charged 500 pounds for the damage. I queried and the company said this is the procedure. And the insurance company deals with it. They sent the insurance report and what they did was replace the whole bumper which cost over 1400 pounds. The is clearly a dupe somewhere. Whether with the insurance company or Kendall. I am not sure. I really feel cheated. DO NOT RENT FROM KENDALL CARS Apart from the above issue, there are others. 1. The charges are counted by the days not the hour. Supposed you picked up the car on day 1 at 5 pm and returned on day 3 at 10am. This is considered three days not two; unlike all other rental companies. The company expects you to return the car at 8 am. And if you are late, you are charged a full day rental. 2. I rented the car from Heathrow Terminal 2. They charge you for picking you up and taking you to their Chertsey Office. The trip itself took us over 45 minutes. And it took another half hour to register and check the car. It was really a waste of time. You might save a little by renting from Kendall. It is definitely not worth it. BE WARNED. DO NOT RENT FROM KENDALL CARS.

Brilliant quick and efficient service from the Kendall team, called up their office to book a car for the next day and they processed very quickly for me + an NHS discount which I really appreciated They listed out in an email confirmation all the required documents I needed to provide, I emailed the over the documents the day before which made collection a 2 min process with just 1 additional quick form to fill Upon returning the car received my deposit back with 5 working days

We regularly use Kendele and have never been disappointed great service , great vans

Booked the car months ago from overseas and glad we did all paperwork online with Leatherhead office smooth booking Friendly service on check in and check out with car in tip top condition A little mini did the hob and car had just 6k on clock I will use again next time

Their manager refused to rent me a vehicle simply because my birthplace on UK driver’s licence was in Europe. What a disgraceful company. You should all be thrown out of Europe. And their service is not competitive.

Aus family visiting UK for 11 day tour around England. Had great difficulty finding required 9 seater minibus through any of the major car rental online booking systems until we emailed Kendall Car Hire direct. They found us a great minibus at a competitive price with higher free mileage limit and then much cheaper additional mile rate than any of their competitors. Service was great. Car had some minor cosmetic damage from previous hirer/s but Kendall’s thorough pre-hire photos and documentation meant there was no argument when we returned the vehicle that we had caused the damage (big plus as I have had an issue with another company which tried to hold us responsible for pre-existing damage we did not cause). Vehicle was clean, reliable, clearly well maintained, perfect for our needs and had ample room for 7 family members’ (excessive) luggage (which we had been anxious about beforehand - driving around England with a suitcase on your lap is a huge holiday killer!). Were also flexible about accepting a Heathrow airport drop off of the vehicle at the end of the hire on a weekend evening. Really can’t fault Kendall and they will be our go-to when we return next time! Thanks to the lovely staff at the Chertsey and head offices!

Felt compelled to write this review without having been asked to and given how many people seem to be unhappy with car rental agencies in general. First time using Kendalls in Camberley. With very high prices at the time of renting (October 2022) they trounced the competition and were 80% cheaper than one international car hire firm -- seriously. Car ready on time with only 7,000km on the clock. First time driving a Kia (cheapest option) and very impressed with it -- would hire it again or opt for a larger model. Staff very courteous and happy to extend rental by a day if I needed to. A few marks on the car were already recorded and not mentioned again. Handed the car back and the 300 pound deposit returned one day later which was quicker than promised. I will be using the company again when I plan to return early next year. Thank you Kendalls for making a difficult journey to the UK from the Far East that much easier.

First time hiring from Kendall Cars, and I am very satisfied with the overall service. Good selections on cars, good communication and arrangement for the 'Meet and Greet', and reasonable pricing. Would definitely use it again and recommend it to a friend. I do think that the marketing ad on the internet should be boosted to get more exposure to overseas customers as finding out about this company requires quite a rigorous search.

Excellent service along with very good prices.

Really weird process at Kendall. Booked a car on-line. £540 taken from my account. Then get a phone call to say car is not available unless I travel about 100 miles to collect it. So of course I cancel only to find I have to wait 6 days for a refund. Please please use Enterprise. If they offer car on the web, it means they have it.

I recently hired a car for a mid week rental with hire starting on a Tuesday and returning the vehicle on a Saturday night. I’m not sure if the error in the booking was due for the fact that I picked the wrong time or if the time was picked automatically as the office doesn’t open on Sundays anymore like it used to do. Anyways I had to extend the rental by a day but I was charged two additional days of rental and and admin fee of £75 on top. I thought that it was pretty unfair and the attitude of the manager who dealt with the issue was appalling. I most certainly won’t be returning to this rental in the future.

Found website very easy to use, and I'm booking from overseas.

Planning our 1st trip to the UK and in need of advise for a car hire. A friend recommended Kendall so I made contact to ensure I booked correctly and from the most convenient location. Several emails later, I had a plan and all is underway. Very happy. Looking forward to traveling your beautiful country in a solid little car.

Hired a van for family trip to France . Collection was smooth less . Van immaculate and very comfortable. Staff customer care was handled diligently . Overall a very satisfactory experience , competitively priced and good value for money.

Collected a 9 seater Mercedes booked for a group outing to the Horse of the year show at Excel, London. Appreciate you have competetive rates but really shocked to see the poor condition of the vehicle offered on the day. Not joking when I say there was not a single panel bumper or wheel without clearly visible scrapes or damage, not good first impressions and I remarked it at check out. It didnt seem to concern your staff checking it out in the slightest. Exceptionally low on fuel (under 1/4 tank), so I need to fuel up immediately. As time was pressing I did a quick interior which revealed a similar story to the exterior, very lightly if even at all cleaned. Greasy finger marks and visible food stains on several seats suggesting a concern... are Kendal Cars taking Covid-19 seriously? Evidently not clean so what antibacterial or sanitising efforts were made, if at all? In addition air vents were broken rendering them useless being permanatly shut! What mechanical vehicle checks do you do to ensure the safety and all major componenets are in good order... like the front windscreen wash wipe? Bone dry when I attempted to use it on M25 travelling @ 70mph! Annoying and irritating frequent warnng message pop up - 'overfill of oil'. Very basic essential items missed or ignored that could have had become a serious safety issue? In short if you want a demolition derby vehicle with questionable mechanical and operational safety and few if any basic hygiene steps to prevent spread of Covid-19 Kendal Cars hit the mark.

Phone call made to arrange a tail lift luton. Easy conversation, in stock on the dates required. Collection was paperwork, licence check with correct ID. Van was shown to me , we went round in detail pointing out all the dinks and scratches. Happy chap. Easy to deal with , good condition clean vans. Tail lift was very easy to use. PIN code to return the van when the staff are away. Great company will definitely use again. Thank you

I've rented a number of cars with Kendall and I'm always incredibly impressed with their service and prices. Ive never had any issues and I'd definitely recommend them to anyone.

We have used Kendall several times over the years, and the service has always been exemplary. Their prices are also not over-inflated like many of the chain hire companies. I highly recommend them.

I rent a transit a couple of times a year to move my daughter at university so I am a private hirer rather than a business. I use the Ash branch and they have been uniformly great. Reception is helpful and welcoming and the staff dealing with the vehicles have been helpful, communicative and polite. I am old enough to remember when service like this was the norm - good to see.