Indigo Car Hire - www.indigocarhire.co.uk Reviews

★★★★★
4.8 / 5
98% of users recommend this
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Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk

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★★☆☆☆

“They will block your calls if you have a problem”

Written on: 26/10/2019 by Belenhrowne (1 review written)

I hired a car with Indigo Car Hire on a family holiday to Ireland. The customer service while booking was fantastic. However once I arrived to Ireland it all went a bit wrong. We arrived to Dublin airport and waited for the shuttle bus to the car hire office, I called indigo car hire they said the bus could take up to 40 minutes to arrive on a sunday. We waited for more than an hour but the bus never showed, we decided it would be quicker to walk. Once I signed the papers, and booked out the… Read Full Review

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★★☆☆☆

“Lucky day.....”

Written on: 27/06/2014

All went well until I went to pick up the car.....I ordered a tow bar vehicle and the hire company didn't have one - this was a specific request I made which indigo failed to pass on to the hire co. AMT (the hire company) who were very helpful in the end and found me a car - hence lucky day as I had a day ahead of me which required the tow bar vehicle and would have cost me £3,000 and significant reputation damage had I not been able to pick it up. … Read Full Review

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★★☆☆☆

“Unable to get a quote!”

Written on: 03/01/2014 by tholley (1 review written)

Very dissapointed that i could not even get a quote, web site calendar was frozen, would not allow me to enter my dates for hiring a car. could not proceed until a 'online' contact asked me for details, i wanted to be able to do my own quote… Read Full Review

Indigorob's Response to tholley's Review

Written on: 03/01/2014

Thank you very much for your feedback.

i do apologize that you were not able to get a quote on our website. I am sorry to say that we had a technical glitch which meant that the quote system was temporarily down.

We always aim to ensure that the quote system is available at all times, however on the very rare occasions that the booking engine is down then this is why we have the live chat function so that our team can assist you.

We always advise that you contact us directly anyway as more often than not we are able to source a better deal tailored to your needs.

If you do require any further information or if you would like some assistance with a quote then please feel free to speak with us directly and we will be more than happy to help.

Indigo Car Hire Team

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★★☆☆☆

“Not on Airport !”

Written on: 09/06/2012 by ALuckett (0 reviews written)

The last time I booked with Indigo the company used was not on Airport, I had to catch a bus to collect the car, I was charged in advance for the return bus journey to the airport after returning the car. I have booked cars several times since but not with Indigo ! I have booked twice this year already but ensured the companies were actually on Airport. Regards to you both (Matt and Cherie). Alan J luckett… Read Full Review

Indigorob's Response to ALuckett's Review

Written on: 28/06/2012

Hi Alan,

I am sorry to hear that you were not happy with the supplier you booked with. I can confirm that we work with a large network of suppliers, some are based on site at the airport and some are based just off site, where you would have to catch a shuttle bus to the branch.

When booking on the website we cannot guarantee suppliers, however if you do require a supplier that is based on site then please contact Cherie or Rob directly either by email or telephone and we will be more than happy to assist you.

I trust this has answered your question however if you do require any further information then please feel free to contact me directly and we will be more than happy to assist you.

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