written by NMcKeeman on 12/10/2023
Picked up another hire car from Alicante and once again had great service. The agent was very helpful and we actually had an upgraded car. Will continue to use Record go when in Spain
written by on 18/08/2022
I was very reluctant to hire a bike after reading so many negative reviews about Record Go. I took a chance and I am so glad I did. The staff at collection and return were very friendly and helpful. The 3 wheeler bike was almost new and in excellent condition. We had a wonderful time driving up and down the coast in Malaga and all the way up to Nerja. The location is excellent near the bus and train station in Malaga. The fuel and security deposit were returned within 42 hours. Highly recommended.
written by on 16/07/2022
Was hesitant to reserve with Record Go due to the many negative reviews. But the rental price was much cheaper (rented through Expedia; $11.30/day!) than other car rental companies, and I assume most people write reviews when they have a negative experience. Our experience was excellent. We traveled in February 2022, and received a brand new, small Mercedes with automatic transmission (you want automatic if you plan to drive the mountainous coast; many narrow roads with stone walls). Staff at PMI was polite and helpful, both when we picked up and dropped off the car. We took many pictures of the car before leaving the lot and after we returned, should a "problem" arise later. No one checked the car when we dropped it off, which was a bit of a concern. We did not get their insurance, as our credit card covered it, however, we would have been liable for up to Euro 1400 had we damaged the car. In retrospect, I would have gotten the insurance, as it was very stressful driving the mountainous roads (and backing down when another car came around the corner). There was preauthorization for the fuel, but we were never charged, as we gave the receipt to the Record Go employee when we returned the car. The only issue we had was that we inadvertently drove into the historical section of Palma and were fined by the city government because the car was not authorized to drive in that area. Record Go informed us of the fine in April and charged our credit card Euro 40 (it's in the car rental contract that we agreed to). The traffic citation arrived three months later (and was reduced from 90E to 45E if paid immediately). It would have been nice it Record Go had informed us of the traffic restrictions in the city of Palma and provided us a map so we could stay out of it. Based on our experience, I'd rent from Record Go again.
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