OK Rent A Car - www.okrentacar.es Reviews

OK Rent A Car - www.okrentacar.es
★☆☆☆☆
1.2
7.0% of users recommend this
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“OK Mobility Palma Airport ”

★☆☆☆☆

written by AndreaElliott275 on 17/04/2024

Booked car hire with OK Mobility at same time as flight thru Easyjet (thought that brand association would mean OK Mobility reputable). Took out the Premium Insurance offered via Easyjet at time of booking. OK Mobility told us bare faces LIES! That the insurance we taken out with Easyjet was a 'broker' insurance and didn't cover minor damage and that they would charge €300 per scratch also that Easyjet Insurance didn't cover punctures. Basically they kept on and on about how much we would have to pay if ANYTHING happened - real persistent and high pressure selling. We eventually took out the additional insurance at €208 - almost double the cost of the actual car hire. OK Mobility staff at car collection and return were also totally indifferent/dismissive when I told them about existing damage to the vehicle; its all recorded on cameras when leave and enter the car park. Easyjet have been great and refunded us the Insurance premium we paid to them but please please avoid OK Mobility unless you want to go through the unpleasant insurance pressure selling we endured. PS - look at other review sites (e.g. Trip Advisor, Trust Pilot etc.) and you will see that ours was not a unique experience!!!

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“Non-Existent Customer Support”

★☆☆☆☆

written by rqWhitehead165 on 30/01/2024

I have emailed both BCN airport offices and headquarters Customer Support several times regarding a document I need to support an insurance claim. Neither even bothered to respond! Avoid...

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