Drivalia Car Rental - www.drivalia.com Review

4.6 / 5
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Silvina111's review of Drivalia Car Rental - www.drivalia.com


“We used Drivalia in the Summer, from start to finish a...”

Written on: 02/12/2018 by Silvina111 (1 review written)

We used Drivalia in the Summer, from start to finish a horrible experience, we had an accident which wasn't our fault and because we didn't purchase the SPECIAL EXTRA INSURANCE WITH THEM, we were treated as second class customers, forced to pay more than €1000 and threatened not to be given a replacement car until payment was made, the employee was a disgrace, shouting at us, verbaly abusing us and charging us for things without even looking at the car!!!!!
We were promised part of the money back when the other insurance pay and a never ending excuses! DON'T USE THIS COMPANY IF YOU WANT TO ENJOY YOUR HOLIDAYS!!!!

Bonzeg's Response to Silvina111's Review

Written on: 31/12/2018

EXACtly !! Same problem. Don’t use this company. They will abusé you !!!

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Silvina111's reply to Bonzeg's Comment

Written on: 27/01/2019

We learned our lesson!

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Drivalia_Car_Rental's Response to Silvina111's Review

Written on: 27/01/2019

Dear Customer,

We are aware of your issue but this is an ongoing matter where we have been trying to claim against the person who alledged damaged your car. This is a complexed process because as you know, without going into details this was not a simple car accident but very different circumstances.

I know that our customer care team have worked with you tirelessly and engaged in countless emails and telephone calls as they have endevoured to deal with the issue but clearly as it is a complexed ongoing situation I can only refer you to the person who is handling your issue in our customer care team.

Kind regards
The Drivalia Team

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