Be careful - these guys charge for everything

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  • Value For Money

Downey474's review of Drivalia Car Rental - www.drivalia.com

★★☆☆☆

“Be careful - these guys charge for everything”

Written on: 14/08/2018 by Downey474 (1 review written)

Off site hire company. Car was fine but they photograph everything on return and charge for the slightest scratch and have a ready reckoner change sheet to hand to make it easier to charge you. Check under the wheels and never collect one in the dark - they say they have lighting for you to check but it's impossible in the darkn. Make sure you check and report everything - found an 8cm scratch they hadn't spotted and would have cost over 200 Euros. They are clearly making money by charging for the slightest scratch unless you take out their expensive insurance. FRankly best avoided.

  • Value For Money

Drivalia_Car_Rental's Comment

Written on: 18/08/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

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