Dodgy battery cost me £250

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ElishaArmstrong's review of Drivalia Car Rental - www.drivalia.com

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“Dodgy battery cost me £250”

Written on: 13/08/2018 by ElishaArmstrong (1 review written)

Drivalia in Girona Airport Spain. Hired car and about 1 week of driving it, the battery drained and needed to be charged. E250 to call out their repair service. No lights or anything else had been left on. Had no choice but to pay the fee. Staff were very unhelpful and not exactly polite.

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Drivalia_Car_Rental's Comment

Written on: 18/08/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

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