Very bad service

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Rob2018's review of Drivalia Car Rental - www.drivalia.com

★☆☆☆☆

“Very bad service”

Written on: 01/05/2018 by Rob2018 (1 review written)

Rented a car here once but never again.
You pay a lot of money for change the contract and dont pay back the petrol when you bring back the car full.
The cheap deals are false because you to be paid more on spot.

Drivalia_Car_Rental's Response to Rob2018's Review

Written on: 22/07/2018

Dear Customer,

Thank you for hiring a car from Drivalia. We are very sorry to hear that you were not completely satisfied with the service that you received.

We work very hard to deliver an excellent level of service to all of our clients and the countless positive comments that we receive on this platform along with others. We would very much like to look at what caused you to feel unhappy with the service that you received.

We don´t have access to personal information here and so it would not be possible to provide a personal response but our Customer Services Department remain at your disposal if you would like us to look at your issue personally. Please feel free to email our team along with your contract number and we will provide a personal reply and address your issues.

Kind regards
The Drivalia Team

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Scooter691's Response to Rob2018's Review

Written on: 24/08/2018

We had to pay 35 Euros in a administration fee for us to be able to pick up with full gas and deliver with full gas. The check of meter tok 2 seconds. That mus be an hourly fee higher than the best lawyers in the US.

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